I wanted to buy lunch for my friends so I went by Pollo Palenque on the expressway and Taylor Rd. In Mission. I ordered from the drive thru, I wanted breast meat and Leg meat, rice and beans, corn and flour tortillas, and salsa. I repeated the order, but this time I said white and dark meat. When I got home I opened it up and it was all thigh and drums. I immediately bagged up the chicken and headed back to the restaurant. I saw the manager when I walked in and asked him if he was indeed the manager. He said yes, so I explained the situation and showed him my receipt. . His response was the price I paid was for the leg meat combo. I rebuttaled that 's not what I ordered, and that I had speci...
I want to express my utmost gratitude to the management and upper management team of this restaurant. My wife and I encountered a minor issue with the cashier and a kitchen staff member regarding an order that differed slightly from the menu item, which led to us leaving without placing an order at all. However, after reaching out to the main office, we received calls within minutes from both the District Manager and the General Manager, who were incredibly professional and genuinely concerned about our experience. They went above and beyond to resolve the situation—it's rare to see such exceptional customer service these days. It turned out to be a simple misunderstanding due to a training...
Well, first of all we were in line at the drive thru waiting for our turn when a woman came and got into the line in front of us just because she wanted to. Then we decided to just go inside and order our food in there. When we got there we waited for about 10 minutes for them to take our order. Then after they finally came to us to take our order we said we wanted one pollo and he interrupted my mom by leaving to check something, when the men that was taking our order came back saying “we don’t have any pollos left because someone ordered 25 pollos so we don’t have any left” and I mean ok I get that person ordered 25 pollos but like it’s a kind of special order so why couldn’t the person or...
This is one of their best locations. I have visited most of them and I prefer this one. Grilled chicken has a fresh taste and is cooked to its perfection. Their sauces and steamed veggies are excellent!!! Establishment is very clean and waiters are very attentive and courteous with every customer. Prices are reasonable and highly recommend.
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Ruben provided exceptional service! We placed a drive-thru order, and it seems we forgot to take something with us as we drove away. He actually ran after our car to ensure we got our food. Fantastic customer service!
The grilled chicken here is excellent, though the portions can be a bit small. However, it's always made fresh. The sides are also quite delightful, and the service is consistently good.
For a a Mexican food joint that serves chicken, they give you want you want plus more. Also thier green guac salsa is the best!
The server was attentive and helpful, asking if I needed anything else before she left the restaurant.
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Safe, Excellent food. The staff is always attentive. The food is better than others.
Best location and professional service ..the stuff is great
3 Pieces (2 Breast And 1 Wing) With Two Sides
P-Single Grilled Chicken Sandwich (3Pd)
P-Classic Chicken Sandwich Combo (3Pd)
P-Grilled Chicken Sandwich Combo (3Pd)
P-Single Fried Chicken Sandwich (3Pd)
P-Salad Grilled Chicken Breast (3Pd)
P-Tori Chicken Sandwich Combo (3Pd)
P-Chicken And A Half Sides (3Pd)
P-Classic Chicken Sandwich (3Pd)
P-4 Pcs Dark, Sides Drink (3Pd)
