UPDATE: received a call from Helena yesterday from the hotel and she truly understood our frustrating experience. I am updating to 3 stars just based on her call alone as all it takes it a little humility to go a long way in my book. An apology and understanding was really what lacked in this experience and she delivered that. Will I return to this particular Marriott? Probably not, but I will try another Marriott and give them a chance at redemption. We received a notification from the bonvoy Marriott app that our room was ready at 3:15. When we arrived at 3:45 we were told it would be ready around 4. When we checked back with the front desk around 4:15 and they said it would be another 30...
I travel a lot, so when I saw what a disappointment.. believe me, it was. A Sunday night stay for a standard room $400, I expected so much more from a Marriott establishments. The TV did not work no signal , and when calling the front desk they said it was the service provider affecting the entire area. Hard to believe when it didn 't work from check in to check out. Yet the bar tv and other patrons had no issues. The toilet handle gets stuck so you hear the water running if you don 't adjust it back. Not fun when you 're back in bed after a 3am bladder call and have to fix it again. The bathroom sink. No hot water available because the hot water handle just spins and spins. We had to use th...
Just stayed here on March 12th and had already paid for our room. When we get to the hotel they charge my card again for the hotel room. I wasn't aware, when I get to my room I noticed the charge. I asked about it, they informed me they had reversed it. I asked why they charged me again for the room? The answer I got was it's complicated. They also put a charge on my card for incidentals and parking. Which I understand,this is the norm. They let me know that the charge for the room would be reversed in about 5 days. I call its been over a week and the charge has not been removed. They had no one available to help me. They asked that I call back. I asked to speak with a manager. He told me it...
Look, it's a nice hotel. The lobby is great and the staff is sweet. But parking is $36 and Wifi is $15 per day. We just finished a three day stay at the Best Western hotel at the Convention Center. It was in a hip little downtown area with grocery stores and fantastic restaurants in walking distance. Had a nice king suite with free wifi, free breakfast and free parking. The Renaissance cost more for a smaller room with less service. I wanted to stay in a more upscale hotel on my last night in Long Beach. Now I wish I'd stayed at the previous place.
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Not bad, but paying $28 for a buffet breakfast that offers the same items as the complimentary breakfast at other Marriotts feels overpriced. Save your money and head to The Breakfast Bar for better service and food.
Loved it. Had a nice nights sleep in a great room with a nice view. Large tub which is always a bonus for me. Restaurants open! Masking required. Smoke free facility
Chill bar area for a quick drink and bite. Has TVs to catch up on the currents sports. The outside area has fire places and has a nice chill vibe.
The food was delicious and flavorful, but the service was somewhat lacking, and the menu options were limited.
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1000$ room a night for a large nice suite and no water no snacks in the room whatsoever. Not even for purchase
If you're in a rush, it's best to avoid planning breakfast there.
Homeboys Bakery Cinnamon French Toast
Smoked Salmon And Everything Bagel
Klassische Buttermilch-Pfannkuchen
Strawberry Whipped Cream Pancakes
Zwei Käfigfreie Eier Jeder Art
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