"The food was great, and I especially enjoyed the Big Buford. The service from the manager, Raven, was outstanding. I would definitely visit again."
Very poor customer service. I asked that my meals be prepared fresh and they served me burnt/re dropped fries. The burgers were still cold in the middle. Called to the store when I got home and let MANAGEMENT know what happened she hung up in my face. I’ve reached out to Rallys corporate twice and have yet to be contacted. I still haven’t received my refund as promised and it’s been 2 weeks now.The so called district manager offered me a coupon book to shut me up …that I still haven’t received! Just an over POOR experience.More like ZERO STARS.I tried to report them to the BBB..but the South Illinois street location is so pathetic they’re not even under the BBB. Throw the whole staff AWAY.
I used to really enjoy the food at this restaurant, particularly their French fries. However, during my most recent visit, I was quite disappointed. The ice machine was out of order, and the "big fry" I ordered was mostly just a pile of cardboard and hardly larger than a small fry. My friend even went back to request either more fries or a refund, but they were unable to accommodate us. As a result, we left without the strawberry vanilla ice cream I had been looking forward to, as well as the big fry. It was a letdown, and had it not been for this experience, I would have rated them a 6 out of 10 stars.
I was really let down by my recent dining experience. I have always been a fan of this restaurant and, for years, every meal I ordered was fresh and delicious. Unfortunately, my last visit was a stark contrast to that. I ended up returning my food for a refund due to my disappointment. I'm not sure if they have new, inexperienced staff, but my order was consistently incorrect, and I noticed another customer had to return because their order was incomplete. On a positive note, the employees were friendly. I hope they can address these issues moving forward.
I absolutely love Rally's/Checker's. Hands down the best fries in the game. Food is always good, but sadly most of the Rally's in our area are in pretty bad shape and/or are in highly aged buildings. I give a (fast food) 5 for the food because I always get exactly what i expect, and it's usually hotter than the devil's under-carriage. However, I have to remove a point because of the state of the location. The drivethru in belleville, IL off the beltline and 159 is somehow, strangely, always flooded.
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I was in illinois at some point. I was greeted by a teenager clear under the influence. she had plans to screw up my order, which is not generous, it happened, but then treats me very unprofessional and is difficult to get through the whole process, my order right. eating was cold and not well prepared. the staff was very rude and not helpful. my sincere apologies, who ever manages this institution.
At this point I'm worried that they wont even get my order out. Ordered for a delivery through postmates, at 10:05 PM. Currently still waiting on them to just hand out my food, went through 2 delivery drivers because one didnt want to wait. It is now 11:43 and they close at 12 and our delivery driver ist still waiting there. $70. And that's rounding down and almost a two hour wait? Unacceptable.
So, I checked out this page to find out the hours they were open. Never been there before. I drive down to the store and was told by some completely overly rude person that they were only doing door dash at this time. The area outside of drive-thru window was FILTHY. Looked inside through drive-thru window and so was the inside. You lost a new customer.
This is about as good as gets for fast food. I have to say I come for the fries. I also look forward to new menu items as well.I rarely eat fast food establishments as I cook for myself at home. However, when I am out and about and in a hurry, I'll stop by Rally's.
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Each time I go to this restaurant, there’s consistently a 15-minute wait, even when there are only two cars in the parking lot. It’s frustrating to hear them say the system will be back up in 15 minutes. Do they even take their customers into account?
The food was great, and I especially enjoyed the Big Buford. The service from the manager, Raven, was outstanding. I would definitely visit again.
Mit Knoblauch Und Parmesan Beladene Pommes
Würzige Hühnchen-Sandwich-Kombination
Texas Bbq Chicken Tender Pile Up
Ganz Amerikanischer Cheeseburger
Doppel-Frittier-Liebhaber-Burger
Triple Smoky Bbq Bacon Buford
Familienessenpaket Von Rally
Frittiertes Monsterella Stix
20-Teilige Klassische Flügel
10-Teilige Klassische Flügel
