I had a disappointing experience at this restaurant. The two female hosts at the front were quite rude and displayed an unpleasant attitude for no apparent reason. One of them even advised me not to use OpenTable again, claiming it didn't matter to them. The food was also subpar; my Caesar salad was old. I ended up sitting at my table for 23 minutes with an empty glass, while my server walked past me eight times without acknowledging me. It seemed like the servers were more focused on chatting among themselves in a corner instead of attending to customers. When my order finally arrived, it was wrong, and the server mentioned they couldn’t remember it even though they hadn’t taken any notes....
The food was equally subpar; the Caesar salad was stale. I sat at my table for 23 minutes with an empty glass while my server walked past me eight times without checking in. Instead, the servers congregated in a corner by the kitchen, seemingly more interested in chatting than attending to customers.
When my order was taken, the server claimed she could remember it but didn’t write it down, leading to mistakes. Overall, the atmosphere felt very unwelcoming and unprofessional, and it seemed poorly managed. There were too many inexperienced young staff members who seemed unaware of what good customer service entails. Without strong leadership, it's no surprise that the staff's performance was...
Service was TERRIBLE! Food came out incorrectly...EVERY PART OF IT! Drinks, appetizers, main dishes..Server seemed like she was disgusted just at the thought of having to wait on us before even speaking to us, which is why it probably took 30 mins to get our drinks (incorrectly). We spoke to the manager, who didn’t even approach our table covered with empty glasses and plates towards the end of our meal, and the only thing he decided to do to rectify the situation was change our server? At this point, all we needed was a to-go box for the rolls we didn’t finish (because they didn’t come out until our food), and the check. Very disappointing considering it was for a birthday.
Even with Priority seating, we had to wait another 20 minutes past our scheduled time to get a table even though no one else was waiting for a table at the time. Several groups of 4 or more walked in without priority seating and were seated within 5 minutes AND ahead of us. The restaurant was not particularly busy at the time with plenty of tables empty. The service was a bit on the slow side and the waiter seemed unprepared to take our order. Once we did receive our food, it was fresh and good.
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the food was delicious and the service was excellent. we were very pleasantly surprised by our culinary experience and will return.
The food was amazing, and the service was outstanding. We were truly delighted by our dining experience and plan to come back.
The service was quite slow. We had to track down our waiter to obtain a copy of the receipt.
The service was sluggish. We had to track down our waiter to request a copy of the receipt.
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The service was quite slow. We had to look for our waiter to receive the check.
Failed to recognize birthday celebration as mentioned in reservation!
Wild Gefangene, Knusprig Gebratene Flunder
Walt's Lieblingsgarnele 7 Oz. Lendenstück*
Mit Knoblauch Gegrillte Garnelenspieße
Maine Lobster Tail 7 Oz. Lendenstück*
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Knusprig Gebratenes Flunder-Sandwich
Norwegischer Langostino-Hummer-Dip
Wildgefangene Schneekrabbenbeine
Parrot Isle Jumbo-Kokosgarnelen
Hummer Garnelen Tacos Dienstag
