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"Michelin seem to have a formula in awarding their Michelin stars."
Telefon: +441403255688
Adresse: 3 Stans Way East Street, Horsham RH12 1HU, United Kingdom, RH12 1EH
Reservierung, buchen
Stadt: Horsham
Webseite: https://restauranttristan.co.uk
Dienstag: 09:00-10:30
Mittwoch: 09:00-10:30
Donnerstag: 09:00-10:30
Freitag: 09:00-10:30
Samstag: 09:00-10:30
Gerichte: 9
Kategorien: 5
Bewertungen: 5061
Arrived for dinner for my husbands 40th Birthday 2 weeks ago now after booking a month ahead for our celebration.Received an email earlier in the week reminding us of our reservation.Arrived suited and booted and excited to find the place in darkness!!No call, no sign, a pile of post on their mat!! We were furious, why couldn't we have at least gotten a call or an email to cancel our booking.Later found out the owner has decided to close permanently shame he gave no thought to actually doing the decent thing and telling people.We hadn't had a child free night out since before covid, had paid a babysitter and for taxis.....shame there was no Michelin Star service or thought to customers. Othe...
Wasn’t blown away.I don’t have a lot of restaurant experience a tiny bit when I was at uni) but when I looked around the restaurant, almost every table was waiting for their next course, with the plates from the previous course still there. The wait staff were huddled around the counter and I remember always being told ‘never’ to stand around and chat in all of the part-time jobs I’ve ever had.The best bit was the freshly toasted walnut in one of the first courses… I told the girl downstairs that it was way better than any walnut we could buy pre-packaged from a supermarket!My partner and I ended up giving up waiting, and asked for the bill £240.77) and left as politely as we possibly could.
Terrible customer service. I booked a table for a wedding anniversary back in February for beginning of May. A few days ago my husband mentioned that someone had tweeted saying restaurant Tristan was closed for 6 weeks and their website also said this. I was very confused as my reservation had been confirmed.I then called, emailed and even went to the restaurant in person and couldn’t speak to anyone. The night before our anniversary and reservation I finally receive an email from the reservation company telling me my reservation had been cancelled with no explanation or any personal message. I’m outraged at such terrible customer service and will not be dining at y Tristan in the future.
The food and wine was amazing. However, I was served with a chipped plate for one of my 4 courses which I mentioned to our lady server who told us the chef was waiting on a new order of plates!We began chatting to another lunching couple and had to forgo having our coffee to finalise our meal as the restaurant formerly closes at 4pm and this was now 4.20pm when we asked for coffee.I suggested to our lady server that in future it may be a good idea to remind customers that perhaps as it was nearly closing time they may like to order their coffee with the desert. Jan and Tony Borlace. Reserviere jetzt einen Tisch
Food didn’t meet my expectations but for its price, I would say it’s of good value and worth trying if you are around. Not recommending drive more than 1 hour for this. I would give 4 stars if service can be improved.
I wish that there were more stars to give to this wonderful restaurant. Absolutely gorgeous food and lovely staff. I cannot recommend this place enough.
Expected more taste, flavours and quality.Overpriced for what was delivered tasting menu). Very small portions, nothing stood out.Good service.
The ambiance is good, the food was excellent and the service was very good but very slow just like other people said. Reserviere jetzt einen Tisch
Had lunch-time taster menu here last year .A different, interesting, and largely tasty experience .
Michelin seem to have a formula in awarding their Michelin stars.
