Rained all day long, have child, have to get out of the house. The answer? Coffee and churros!
Shame the staff had to battle with a leaking roof (tarp awkwardly covering the register half the front counter) but these ladies looked stressed and did the best they could given the situation. Was a cosy respite from the cold wind outside, comfy cushions, friendly staff. Not sure if they're used to having many small customers though..? Surely, it just makes sense (to me) to bring out the kids size vanilla milkshake first, not 5 minutes after the adults coffees.. and the lack of coloring-in/books/toy basket was indeed a disappointment (maybe it's just a mum expectation?) Ordered shakes (hit that s...
Rained all day long, have child, have to get out of the house. The answer? Coffee and churros!
Shame the staff had to battle with a leaking roof (tarp awkwardly covering the register half the front counter) but these ladies looked stressed and did the best they could given the situation. Was a cosy respite from the cold wind outside, comfy cushions, friendly staff. Not sure if they're used to having many small customers though..? Surely, it just makes sense (to me) to bring out the kids size vanilla milkshake first, not 5 minutes after the adults coffees.. and the lack of coloring-in/books/toy basket was indeed a disappointment (maybe it's just a mum expectation?) Ordered shakes (hit that s...
Went Saturday at 4pm. Tables and floors were filthy. Had to ask several times to have table cleaned, then she just brushed dirt onto floor. Dirty dishes everywhere. El social card not scanning, no apologies; fondant not as per menu and minimal chocolate in bowl. Not a one off, service here is poor on a regular basis. Will go out of my way to go to Hilary's where service is superb. Emailed management, was told they'd discipline staff as they knew who it would be as they don't like cleaning tables, but no offers to woo us back.
Note to management. 7pm visiting your Northbridge cafe. Like your product, like your casual atmosphere.
However you are understaffed. Two young employees run off their feet, and I mean running from table to table to keep up. They seem to be handling the pressure well. But I bet inside they are fuming. Not comfortable for us patrons. Want to relax and enjoy. Not to experience long queues, stressed staff, long delays. Needs attention.
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Not nice... chocolate drink over sweet, churrros taste so so,not dusted with icing sugar and not chewy at all... Leederville's branch did it far more better.
But I can tell the staffs there were great, being polite and attentive.
I've been to another outlets in east Victoria park and Leederville, both were doing good.
Tables not cleared, ones that were
cleared had not been wiped down. part of the order was not provided, when it was asked for server was adamant that it had been given and was hesitant to provide it. coffee was good, the only positive. place is understaffed.
Worst customer service I have ever received, after been given the wrong order - I was laughed at, told I was wrong and the order was not rectified. Will never visit here again.
I don't go to San churros too often and when I do it's normally the Fremantle store, however we were passing by and decided to go into this one.
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I love coming here everything I buy is soo good love this place would defiantly recommend the service is brilliant.
Unfortunately, I would probably recommend you go elsewhere, even if you feel like churros.
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