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"The new owners have destroyed what was the best sandwich shop in the city. Extremely bad service, the cheap on the ingredients, but still premium prices, the restaurant is always dirty and the counter staff is clearly not trained on every aspect of their work. The original owners should be ashamed that they are sold to the incompetent clowns they now own. Goodbye Sequoia, I love you once."
Telefon: +16615871600
Adresse: 9160 Rosedale Hwy Bakersfield, CA 93312, United States
Stadt: Bakersfield
Webseite: http://www.sequoiasandwich.com/
Gerichte: 21
Ausstattung: 6
Kategorien: 5
Bewertungen: 10651
I decided to give Sequoia Sandwich another attempt today as it had been a few months that I stopped going due to many employee errors (Incorrect Bread Type, Missing Condiments, Missing Desserts) I ordered from their website today: check the TWICE THE MEAT Sandwich list and ordered the Turkey Club: I always order the Club Deluxe, so I wanted to see what the difference would really be. I never felt like me after I opened the Twice The Meat Sandwich. This was basically a Club Deluxe with an additional bread in the middle. There was absolutely no extra meat. If you look at the photos I added. Only 2.5 slices of Turkey were added to the lower bungalow with 1 slice of cheese. The only thing that d...
They have been a long customer and love the food, but the latest customer service experience in Rosedale Hwy site was bad. 3 of 4 sandwiches were made incorrect for our order. Returning to the store one hour after our pickup and the supervisors said that they could not repair the order because we did not call immediately (Brylee and Raymond), they offered a dessert for the inconvenience for the order that was over $50. We just wanted the right sandwiches. They gave us the cell for manager Wendi, who then said she would send us gift cards for the order, but never. Again followed with Wendi and now she says that her district manager is responsible for sending the gift cards (not nearly 3 weeks...
Whoever makes the sandwiches, great work! But the staff who have ordered for the guests the food they have ordered online To Go have some serious training to do. The line to pick up was long and they just ran around to do other things that no one in line or handing any orders 0 so I never knew if they would help us soon or if I had to be THAT person to stop them in their tracks and ask them to just HAND ME the bag on their shopping cart... please at least communicate with your guests... I'm less angry if I know they're coming to me in a minute or 5 minutes and not just acting like there's no one.
Came in for dinner and was immediately greeted by Nicholette, she took my order and I asked her about dessert, she suggested the Butter cake, I was hesitant, she said it was really good, I ordered it. All food is to go, got home and dug in. Cajun turkey sandwich was tasty and good. My son raved about the hot pastrami sandwich, he loved it. The Butter cake...OMG, it was wonderful, we shared it. The store was very clean and the restroom was too. Nicholette, is an asset, friendly, polite, helpful and made my visit here such a great experience I will come back very soon.
The new owners have destroyed what was the best sandwich shop in the city. Extremely bad service, the cheap on the ingredients, but still premium prices, the restaurant is always dirty and the counter staff is clearly not trained on every aspect of their work. The original owners should be ashamed that they are sold to the incompetent clowns they now own. Goodbye Sequoia, I love you once.
