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"The Highland Boulder store falls short in customer service, as Jasmine did not provide a welcoming or friendly experience. I felt rushed and overall disatisfied with my visit."
Telefon: +19098642689
Adresse: Starbucks, 27615 E Baseline Rd,CA 92346, United States, Highland
Stadt: Highland
Gerichte: 0
Ausstattung: 3
Kategorien: 5
Bewertungen: 2656
I am always disappointed when I have to lower my rating of a beloved spot. As a regular Starbucks customer, I was excited to see the remodel of the first location in Highland. However, I was unimpressed with the changes made. The customer lobby has been drastically reduced in size, with only three small tables available. The focus seems to be on increasing efficiency rather than providing a comfortable space for customers to relax and socialize. While the interior is clean and bright, the new design may leave former customers confused and saddened. It feels like Starbucks is prioritizing speed over the customer experience. Overall, I was disappointed with the remodel and feel that Starbucks...
I was confused when I found the lobby closed and locked at 10:45pm, and the worker at the drive-thru informed me that the lobby closed at 10pm and the drive-thru at 11pm. I suggested they update their sign and website to reflect the correct hours. After double-checking the sign at the drive-thru, I found it stated the lobby closed at 11pm and the drive-thru at 12am. The website also indicated they were open until midnight. It's important to have accurate information on signage and online platforms to avoid inconveniencing customers like myself who make the effort to visit.
I mean my drink that I got today was a little off. Didn't taste like it did last time. The customer service was pretty good actually the place seem to be very clean. Although it does appear like they remodeled so seating is very limited here all right well good luck helpers.
This is the 2nd drink they made me with no foam? That's a good 2 inches of foam in a tall... complete waste of money. Never dealt with it being this bad at any other Starbucks.
The Highland Boulder store falls short in customer service, as Jasmine did not provide a welcoming or friendly experience. I felt rushed and overall disatisfied with my visit.
