I go to Starbucks because my friends like it. Yesterday, I was the first to arrive. Long queue so I took my place until Friend 1 arrived. I stay in the queue while she finds a table and clears off the crockery and wipes it. I was still in the queue when she moved to another table, not in the draft from the door. She cleared away the crockery and wiped it. Finally, I joined her at the table as Friend 2 arrived to join the queue and place her order. Friend 1 queued to collect our coffees and food while I sat alone and Friend 2 was still queuing. By the time all 3 friends were seated with our drinks, half an hour had passed. The place is full of bored children holding places at tables while par...
This restaurant is quite depressing, with poor lighting and grimy, dirty decor. The canopies over the serving areas are so dirty you could write your name on them. There is rubbish and paper scattered on the grimy floor, and the dishwasher frontage and preparation areas look untidy and dirty. The Covid protection screens appear as though they have not been properly cleaned. The whole place could definitely use a renovation. It is nothing like the Starbucks at the upscale end of the city.
I accept that Starbucks is renowned for their coffees but I don't drink coffee so opted for a tea. What a mistake that was, it was suggested I either went for a medium or large option as it was on offer. I went for the medium and it was undrinkable and looked like milky water. Ok not everyone likes builder's tea but this didn't even resemble tea at all. The only good thing was they were offering the 50% deal so I didn't have to waste a full priced drink. Never again!
I had some trouble with Uber Eats and the driver canceling/damaging my order. I called the restaurant and they recommended I complain through Uber and reorder if I wanted to. When my new order arrived, they had included an extra item with a thoughtful note to apologize for the inconvenience. I want to thank the friendly staff who helped me on the phone and the person who included the free item in my order.
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This restaurant is terrible. The tables and floors are dirty and sticky, covered in trash, and there is hardly any food available aside from crisps. It is run by rude and inexperienced young people who clearly lack supervision from management. This is a disaster waiting to happen in terms of food safety. I'm surprised they are still in business with such neglect. Do not visit this place!
Lovely staff Ellie Emily but on a freezing cold day to find the automatic doors were broken and stuck wide open was a real problem. The place was so cold. Apparently doors have been broken a while (before Christmas) talking to a very cold student customer. Surely Starbucks could get this fixed asap.
In the absence of any savoury or sweet vegan options we contented ourselves with an espresso and an Americano. The cafe was busy but we managed to bag one of the few soft seats. I didn't feel it had much atmosphere compared to other chains and independents.
This branch lets down the brand. It is grubby, smelly and needs a refurb. Service is also very slow. Tables are not cleared quickly either so it can be tricky to find a clean one.
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Queued up for 10 mins then was refused service because I wanted to pay with cash. No signage to tell you this information, I’ll be using Costa next time.
If you’ve got an hour to wait for coffee it’s ideal. Also not covid compliant. Get fed up of poor service everywhere and just another shower of rubbish
