The customer service at this Subway location in the USA was the worst I have ever experienced. The male employee, who was working from 11-22, was rude and dismissive towards us, even though we were polite and friendly towards him. He did not make our sandwiches as requested and seemed to hurry us out of the store. Both employees were sitting at tables on their phones or chatting with other people when we arrived, instead of working. It was clear that they were not paying attention to customers. The manager showed no concern for the negative reviews and hopefully the franchise will address these issues.
Be cautious when ordering takeout from this restaurant, as they surprisingly charge for bags. This practice is not common among other take-out restaurants in Waltham, including McDonald's, Burger King, Chipotle, Subway, and other independent establishments. I find it unacceptable to pay extra for something that is typically provided for free. Even a simple paper bag should not be an added expense for customers. I believe this practice should not be normalized and would not recommend supporting a restaurant that operates in this way.
Driver, said they where looking for the number for 5 minutes, instead of just call like the note says, because I'm working on remodeling the house so it's no number on it, but I especially said on the note, working across from the park, wired fence in tha who front of the property, you can misse that. And still she send a text saying that she called and if I don't answer she will cancel the order, I did answer the call. Unprofessional
I placed an online order but made a mistake, so I called to correct it. The person who answered the phone refused to make any changes before the order left the store. I explained that I have a meat allergy and cannot eat the food, but he still wouldn't help. I am very upset and disappointed with the service.
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I have been in many Subway and have never been so disappointed. Very limited and small amount of food added to the sandwiches. One of the guys who was making sandwiches patted the other guy’s hand not to put anymore food. Why would anyone do that in front of customers???
I put send my wife to buy sub and she gonna used ten coupons the coupon expire on 11-5-2021 and the guy working in side tall she can used I don’t understand why if they sends the coupons is for used is not right ??????. I need to know what’s wrong on the place
I was just in here and the older indian guy that was working was very rude and had a really bad attitude. You shouldn't treat paying customers like that. Especially when they're doing nothing but showing you respect. I will never return to this location.
The service and hospitality at this restaurant are terrible! They do not accept vouchers without a valid explanation.
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The restaurant had excellent service, with quick and efficient staff members who were polite and helpful.
Got sick from a sandwich I ordered from here about a week ago. Quality management needs improvement.
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