I'm very disappointed with my visit to Subway today. I used to really enjoy coming here, hadn't been in a while, and was actually looking forward to it – which made the disappointment all the greater. As soon as I walked in, it was immediately noticeable that the floor was extremely dirty. The new ordering kiosks were also very greasy and looked unhygienic. I found it particularly unpleasant that we ate in but there was no way to wash our hands – that should be a given in a restaurant. The staff seemed very unmotivated and unhappy overall. They barely spoke to each other; everyone just stared at the screens and the baguettes. There was absolutely no friendly or welcoming atmosphere. Another...
I 'm generally a big Subway fan. However, this branch seems to be suffering terribly from the ordering kiosks and the less-than-ideal customer service. On almost every visit in the last few months, the ordering kiosks haven 't worked as they should. The biggest problem seems to be card payments. It 's a mystery to me why they don 't try to fix this issue or revert to the old ordering system. Furthermore, the employees don 't seem to read the orders carefully. For example, if you add extra toppings, which cost €1-3, there 's no guarantee you 'll actually get them on your sub. Instead, you might get other toppings as compensation that you actually declined (sarcasm). Perhaps this is because th...
Ambience: Simple, clean, and modern Service: Orders are placed via self-service kiosks. The selection is simple, and you can customize the sub at the kiosk, such as size, bread, cheese, toppings, sauce, etc. It 's actually very intuitive and quick... I don 't understand the problem some people have in the reviews here. Payment is made at the kiosk using a card. You can track the processing of orders on a display at the front of the counter... a completed order is usually displayed as a number... but at least it 's marked as ready for pickup on the status display. Wait times: It took a little longer, but it was also busy. Everything was within reason, I 'd say. Food: Tasted very good and was...
Digital orders are difficult. I waited an hour for my food myself, and I noticed that others waited about 45-60 minutes. There were only two employees on site. One worked continuously, making the subs, while the other just chatted and kept disappearing to the back. I find it very unfair between them. I hope Subway at least tracks how many orders each person is processing on their computers and pays them better or worse accordingly.
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Unfortunately, the waiting times are very long. With the new ordering kiosks and online ordering, it's impossible to keep track of how many orders are being processed. After waiting 50 minutes on a Sunday evening, we cancelled our order directly at the branch. Furthermore, the entire dining area, including behind the counter, is very dirty.
Freundlicher Betrieb, aber könnte ein bisschen schneller gehen und wenn der zweite Mitarbeiter sieht, dass viele Kunden da sind, sollte er Kollegen an der Kasse unterstützen...
I wouldn't give it any stars at all! Such a greasy, dirty place The sub was soooooo badly prepared, just thrown together. I'm speechless
The tables look awful! And the floor, even though it's a restaurant, could really use a good cleaning…
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Mini cold sub, assembled together. Sauce forgotten, plus one drink. Total: €22. Feel ripped off.
Delicious, just as you know it.
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