"The food was delicious, but the sushi fell apart easily. Perhaps they were short staffed, as the service was not great. I rarely leave only a 10% tip, but I felt compelled to do so in this case."
Went in for a Monday Dinner date, we were seated quickly but it took half an hour to take our order, and another 40 minutes for our food to come when we were waiting the server blamed the kitchen for our food twice, the first time when my partner went to the bathroom and I was alone and the second time when they brought out the rolls and the Crunchy roll that we ordered came out as a Godzilla roll. We ordered one coke and one Sprite, and they were flat and left a weird texture in our mouths. We mentioned the incorrect roll to our server, who then had the kitchen fix it. At this point, we had noticed several tables being apologized for the amount of waiting time and orders being incorrect. On...
We love the food here, it’s fresh and it’s very good. The thing is the service is bad! We have given this place a few changes and just went we thing the service is getting getting better they go back to being bad. I would understand if the place was really busy but it’s not and that’s the problem I have. Most of the time there’s 5 people standing at the front desk instead of attending to the customers. So needless to say, we will not be back, which is sad.
We enjoyed a wonderful dinner last evening at Sushi Ukai. We were brought there by my partner's son and were able to snatch a seat in the outdoor area in front of the restaurant. Our server Alyssa was just fantastic. So engaging, pleasant and knowledgeable. Everything from the bento box to the sushi,nagari, maki and tempura was top notch. Our 3 year diner made a beeline to visit the robot server used inside .Definitely looking for a return visit.
The miso soup was the best miso soup I've ever tasted and my favorite part!! Literally to die for!! So hearty, flavorful, and wholesome. It was full of umaminess. The sushi was good too, but not the best! The food took a bit of time to come, since it gets a bit busy, but overall good customer service, and cute clean interior as well.
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My first time eating here with my daughter and son-in-law who live above the place. Ordered all my usual favorite types of sushi and some new pieces I have not had before, in all it was all great. The service was good and servers were helpful and friendly from beginning to the end...
The service was awful. The food, however, was excellent even though it was served out of sequence and one main course was entirely forgotten. We requested to speak with the manager (we were informed the owner was present) but were told she was unavailable. We will not be returning.
Upon our arrival, we were informed that the restaurant does not work with Open Table and did not have our reservation on file. However, they were able to accommodate us without any issue. We may consider avoiding using Open Table for future reservations.
A beautifully styled restaurant with a friendly staff and delicious sushi. I enjoyed the sweet potato roll, the tuna roll, and an order of dumplings. All were packed with flavor, the sweet potato roll was a surprising favorite. Highly recommend
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It's very hard to find good restaurants in the western suburbs, especially sushi. This place is about as good as grocery store sushi. Way over the top with the mayo and the condiments. Nice staff tho.
The food was delicious, but the sushi fell apart easily. Perhaps they were short staffed, as the service was not great. I rarely leave only a 10% tip, but I felt compelled to do so in this case.
