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"First Class Chinese cooking !! Saturday Late Lunch Delivery. Delicious well cooked ; generous portions. Thank You, Chef !!"
Telefon: +441708766611
Adresse: 179 South Street, RM1 1PS, ROMFORD, United Kingdom
Reservierung, buchen
Stadt: ROMFORD
Webseite: https://sweetbasilonline.co.uk/
Montag: 16:00-23:00
Dienstag: 16:00-23:00
Donnerstag: 16:00-23:00
Freitag: 16:00-23:00
Samstag: 16:00-23:00
Sonntag: 16:00-23:00
Gerichte: 8
Kategorien: 5
Bewertungen: 11046
At 19:50 on 26th June, I ordered £38 worth of food from Sweet Basil Chinese, the delivery was scheduled for 20:55. Approximately 21:20 I contacted the restaurant regarding an update, which I was told the food was on it way. Unfortunately, still nothing. Approximately 21:50, I contacted the restaurant again in relation to my delivery, in which they responded that the food has been delivered. When I explained that the food hasn't been delivered, they treated me like I was lying, the owner of the restaurant refused to speak with me, refused to cook new food or offered a refund, after speaking with the Manager Tommy, they eventually agreed they would send the driver back to my address to see if...
We had used this takeaway a few times and were relatively happy with the quality of food. Last Friday (12/02/21) we ordered nearly £40 of food and waited 2 hours for it to arrive. When it finally did arrive, every item was stone cold, and needed to be reheated. So so far this doesn 't sound too bad, but not great, right? We had always found the service and the food to be good in the past and I didn 't want to be put off using them again so I called to complain and resolve the issue. The person taking the call had absolutely no interest in dealing with the complaint. they were clearly only interested in taking other orders. I asked to speak to a manager or someone that could help. I was told...
Never one to leave reviews but I can't believe this place only has 2 stars, the best food.. So tasty and consistently good everytime. Would't go to any other chinese! We have tried so many but always end up back at Sweet Basil. Our order is chicken satay skewers, sweet chilli beef, salt and pepper prawn, prawn toast, special fried rice, pork udon noodle and sometimes duck, sweet and sour prawn and Ribs in BBQ Sauce.... amazing everytime. Thank you Sweet Basil
I had a home delivery Chinese last night. A few minutes (too quick) after placing the order it arrived, only when I opened it up found it was the wrong order of course. I must have someone else's meal. A quick phone call and after a short while they delivered mine and took away the wrong one. Everyone makes mistakes, but you do not always get such good service putting them right. Well Done Sweet Basil. And the food was excellent too. Reserviere jetzt einen Tisch
Excellent food delivered very quickly. Reasonable prices and portion sizes. I have seen poor reviews of this place, mainly due to delivery. I can only speak as I find. I have ordered here many times without problem and in fact prefer here than other local takeaways because of food quality.
The delivery was on time even earlier. The order came with chinese cookies and snack. The noodles with king prawn was excellent but can’t say the same for sweet&sour chicken balls as you can feel was added more vinegar and the mixed vegetables fried rice haven’t got any soya sauce.
Just moved to the area and was looking for a new Chinese to try on Saturday night. Was pleasantly surprised and would highly recommend Sweet Basil! Great tasting food and was given a free bottle of Pepsi and fortune cookies
Take Away Delivered within 25 minutes of placing order, piping hot and absolutely delicious. Ordered over £32 of food and no complaints from anyone, Free bottle of Pepsi was an unexpected bonus. Happy to recommend. Thanks! Reserviere jetzt einen Tisch
Avoid like the plague. Late delivery (very late). Blamed the weather (very dry and calm night), showing dishonesty. Food was cold and not enjoyable. Owner refuses to accept criticism and to give refund. NEVER AGAIN.
First Class Chinese cooking !! Saturday Late Lunch Delivery. Delicious well cooked ; generous portions. Thank You, Chef !!
