Swiss Chalet Rotisserie & Grill

This restaurant has the worst customer service I have ever experienced. I placed an online order early through the app to ensure my supper would be delivered on time, but it ended up being 30 minutes late with missing items and subpar quality. When I tried calling customer service, they just connected me back to the store where I had to wait 20 minutes to speak with a manager. The manager was unhelpful and belligerent, refusing to provide a refund for the missing items and even hung up on me. I am now planning to escalate this issue to head office and possibly involve the press. This is not the first time I have had a bad experience with this restaurant, and I strongly advise against orderin...

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Since the Swiss Chalet opened, my family has been frequenting it almost every 2 weeks. Unfortunately, our orders are often incorrect and missing items. This has happened multiple times when ordering 4 or 5 dinners, with missing sauces, buns, fries, and salads. We have had to call the restaurant for missing items, which they deliver fairly quickly. However, this has been frustrating as it often results in someone in our group missing out on a key component of their meal. When picking up our orders, we have found it difficult to check the contents as the bags are taped shut. Overall, we have found that this restaurant struggles with takeout orders, which is a shame.

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I have had a bad experience at this Swiss Chalet location twice now, and I feel obligated to warn others about it. Every time I have been there, I have had to wait a long time for my order, received the wrong order, and been served small portions that are more suitable for a child's meal, despite paying for an adult portion. To the store owners, please don't deny that I have been to your location - you do not ask for customer names, so you wouldn't even know who I am. I have visited your Wasaga Beach location, so don't try to change the facts.

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Since the new ownership we have ordered take out twice and both times the order has been missing items we paid for. I’m not sure how hard it can be to put items in a bag? Not sure if we will try again… In addition, the fries were like small scraps of fries, not full French fries and the chicken seemed like a smaller portion than usual

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I asked for delivery 15 minutes away. I was told to far away. It was suggested I drive to pick up the phone from Anna. If it is to far for Swiss chalet to deliver it is to far from me to pick up or go to restaraunt.

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