Swiss Folklore Lucerne

The rudeness of the service staff at this restaurant is astonishing. We made an advanced reservation and showed up on time. We were seated promptly and quickly asked what we wanted to eat. We asked for a few minutes to check out the menu. 40 mins later, we were still waiting for somebody to take the order. When we tried to make eye contact, we were told to wait 2 minutes. Next time we requested service verbally, and were told that it will take 2 more minutes and “we should see that a lot of guests all arrived at the same time”. Meanwhile, 2 other parties that were seated after ours did seem to mysteriously get served. After waiting another 10 minutes, we walked out. Having waited a total of...

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I was looking forward to going there to eat with my family, my 7 year old son and my niece, I had a fondue for 3 people and they could have said that a fondue for two would have been enough for the 3 of you, I am disappointed because a customer access person would have suggested this but on the contrary the waitress had a smile when I said for 3 people. So half of the cheese (caquelon) remained it was a waste, I am very very disappointed and I do not suggest this place to anyone. In any case it's not a question of money but rather a question of behavior, that's it!

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Staff were very nice and it's in a great location. Rooms are tiny but clean

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Delicious Fondues and unique atmosphere

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Very friendly staff, great with kids

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