So we checked in around 7:30 PM and it felt like the lady at the desk was doing us a favor. She told us the hotel was full and she would try to get us the room we had booked, which included a sofa bed for our child. We weren’t provided our customary bottles of water or snacks because “not every Marriott provides that to Elite members”. Water bottles were priced at $4 and up. The phone in the room was not working so I called the front desk on my mobile to ask for a blanket for the kid. 45 min later no blanket. We went to check out the bistro in the pleasant looking lobby when our child called saying that someone had dropped off a microwave in the room. A microwave, wtf! And no blanket! I walk...
My wife and I stayed here for a 3 day weekend. Overall it was a very nice stay. The room was clean and we had service every day. The bed was comfortable. The bathroom amenities were good (the wall mounted, pump style that is becoming more common). It was very quiet. We noticed no hallway or neighbor noise at all. The restaurant/cafe looked nice but we never made use of it. The staff was very friendly. The hotel is built into a hill and between two large rock retaining walls. This made our room (2nd floor, but actually level with the ground) dark. That was fine as it was nice for sleeping. However, if you are looking for a view or natural light, you might want to look for a higher floor. We s...
We had a little getaway from the city for 2 nights. The suite we booked was clean, comfortable, the bed was excellent, and the living room had a small balcony, a coffee maker, a small fridge and a microwave, so we were able to have breakfast in our room. They have a Starbucks in the front lobby and a mini store where you could buy breakfast items, but fortunately we didn't have to. What makes this place special, though, are the people that work there. From the front desk people to the maintenance staff, each individual was warm, friendly, accommodating, and really did make us feel that it was their pleasure to serve us. I don't think I've ever had such an across the board positive experience...
Sheets had skid mark poop stains upon arrival when pulling back the bedspread.... Disgusting. Housekeeping took 45 minutes to come change the sheets. Hair found when getting into the shower. Their mattresses are rock hard, like sleeping on the floor! Seriously, you'd get a better night's sleep on the couch across the room. I had to leave in the middle of the night because of the bed being so uncomfortable. I couldn't even get 5 minutes of sleep. Skipping this place from now on. I would've been more comfortable in my car.
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I was stranded in New York with 13 colleagues because our flights were canceled due to the weather. Fortunately, we managed to book rooms at this hotel. After a long, frustrating day, it was a relief to receive such excellent care. The food was delightful; I enjoyed a grilled cheese sandwich with tomato soup, and the drinks were fantastic—I had an espresso martini. In the morning, I tried the avocado toast, which was also great. While the prices were a bit on the high side, the service was exceptional!
This hotel was comfortable and clean. Very modern decor, especially in the lobby. Staff friendly. Parking and location convenient. Our only problem and this is not a dealkiller is that the Bistro was understaffed and very slow. It would have taken 20 minutes to get a re warmed hamburger because there was one party ahead of us, so we went to Wendy 's.
The room is cozy, and the staff is friendly and attentive. Although the hotel is undergoing renovations, the restaurant remains open, and other hotel services seem to be functioning well. However, Marriott needs to enhance their app for self-check-in and for notifications regarding room readiness. This is why I rated my experience four stars.
Stayed 2 nights for my sons wedding and could not be happier with our experience. All the staff were very friendly and helpful. Lily in particular went out of her way to make our stay worry free, for all the guests. There were many rooms booked for this occasion and not one complaint from anyone staying there. Overall a very good experience.
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Place was empty. Waitress said she was the only one working in the restaurant that night. Burger tasted microwaved and overdone. service was worse. Manager told me they don't have pickles. Waitress was rude to my wife. All these great reviews must be paid-reviews. I would have enjoyed sitting down in Wendy's more I think
The food here is what brings me back every time.
