Chip shop attached to the pub was closed due to “staffing issues”…… it should have remained closed in my view instead of the bar trying to provide a substitute take away service. My husband and I ordered takeaway chips and a takeaway sausage and chips. The hardest chips we’ve ever had!! Rock hard like “dogs nails” absolutely awful. I took them back into the restaurant, who were happy to replace them with a fresher “softer” portion…….:. Still awful unfortunately. Stay clear if the takeaways very poorly cooked and definitely not worth the money that was charged!!
A busy bank holiday, although half the tables were empty the pub was struggling to keep up with orders, so we had an hour plus wait for food. We thought that the size of kids burger is ridiculous! Should write slider on the menu so people know what to expect. We won't be rushing back for food, we'll stick to drinks and the Salty Dog crisps! Bar area has better atmosphere than restaurant we find. Shame it's not better as it is nice to have a dog friendly pub on the seafront. Much prefer Kittiwake pub for food and atmosphere.
We booked a table for dinner with our grandchildren. On arrival we were told to pick any table we wanted as not busy. We had to wait for drinks but it took ages for dinner to arrive. It was disappointing, chips were cold, childs pizza was dry, other child's chicken nuggets were hard. Service was far too slow and we had to go looking for a waitress. Waitress said they were short staffed. Overall it took 2 hours to get the meal. We won't be back.
We called in for lunch. It was quite busy. It is a huge place. The menu was reasonable but quite pricey. No ales available just some quirky youthful beers. Staff were not paying attention to their customers being more concerned with nattering. They were not very busy but not that quiet! Maybe they are poorly trained or badly coordinated
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Staff attentive when it came to taking drinks order and food order however, service slow and food average once it eventually arrived. The place didn’t seem busy and 2 of our 3 meals arrived before the other, and because of the long wait for the food, I would describe the service as disjointed.
When you visit Whitley bay try and visit , you won’t be disappointed the staff are friendly,and they have a varied menu ,our meal was absolutely wonderful and we will be back . So any time you are in Whitley bay make sure you visit this place .
A couple of months ago we thought it was really good quality. However since then the quality has been really inconsistent. Today, the fish was not fresh, it was overcooked, dry and the batter was horrible. For £9.95 that's not acceptable. Why?
£14.95 for a beef Sunday lunch. Veg only consisted of 2 roast potatoes, 5 tiny carrots and a small amount of cabbage. Completely overpriced. Go to Shiremoor Farm for a Sunday lunch which is 100% better.
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I wonder if this place has been taken over. New menu uninspiring. Food very bad. Service like a lot of places don’t have experienced well trained staff. All interesting old menu options gone.
Appalling service. Waited 1 hour 20 minutes for mains to be served. No communication/ explanation from staff or manager. Will not be back or recommend!!!!
