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"This place seems to be going downhill rapidly and will not be going back.Selection poor,staff sultry,needs a good clean"
Telefon: +441620880778,+441620880278
Adresse: East Fortune, East Lothian, United Kingdom
Reservierung, buchen
Stadt: East Lothian
Webseite: https://www.merryhatton.co.uk/
Montag: 09:00 -17:00
Dienstag: 09:00 -17:00
Mittwoch: 09:00 -17:00
Donnerstag: 09:00 -17:00
Freitag: 09:00 -17:00
Samstag: 09:00 -17:00
Sonntag: 09:00 -17:00
Gerichte: 6
Kategorien: 5
Bewertungen: 3583
Our experience of visiting Merryhatton Garden Centre for lunch today has ensured that we won’t be returning anytime soon. There were three of us: my wife and I with our two-year-old grandson. The restaurant was busy but there was no waiting for a table; it was only after we were seated that the waiting began! It took about 15 minutes before our order was taken; one soup, one panini and one children’s box to include a ham sandwich and a box of orange juice. After about 15 minutes, the adults’ drinks were served but there was no milk for the tea (which had been requested) and nothing for the little boy. After a further 30+ minute wait – during which time we asked twice when our food would be s...
Friday 8 Dec 1pm. Took 20 mins to be served after being seated and had to ask to be served. Friend ordered xmas club sandwich which was good, but I had the macaroni cheese which I’ve had before and it was always very nice. However, I was shocked today by receiving a tiny bowl of cooked macaroni mixed with a small amount of melted cheese. This is not macaroni cheese, there was no sauce! I have to be honest and say it was the worst Mac and Cheese I have ever had. Come on people, if your chef can’t make a decent Mac and Cheese then you have no chance! Nice staff but slow service and food not as good as it used to be.
We stopped coming here because it was pricey and the service was poor. Sadly, this was our experience again. We were handed menus and advised that our orders would be taken in a couple of minutes but nobody ever came back. My sister had to go up to order and when the food came one of our orders was wrong, another missing and no check back. We were not given enough cutlery. My daughter enjoyed her macaroni cheese but the chicken burgers were very poor quality, sandwishes okay. We were given water but no glasses, they only came with the soft drinks which came after the food.
I was a regular customer here. But not any more. My friend and l had a coffee and a scone each, at the till my coffee and scone was £1 more than my friends. When l question this it turns out there is a premium on gluten free cakes and scones. I really could not believe it... It's hard enough being coeliac with out been penalised. Ok ingredients are possibly more expensive but £1 a item !!.. I was HORRIFIED.. Went home and rang round all the other local cafes and garden center and not one of them charge a premium on gluten free cakes. So l Reserviere jetzt einen Tisch
Poor food and long waits at every turn. Got menus then after a 15 minute wait one of our party went to find the waitress. Order taken we waited another 40 minutes for it to arrive. The order was wrong, two incorrect and one missing. Those folk had to wait another 20 minutes for their food. No apology or compensation offered. We’d long since given up on the soft drinks requested but they attempted to serve them after everyone had finished eating. Then had to search out someone to pay and even that process took ages. Just avoid
What a fabulous garden centre this is. ALL the staff are so cheerful and helpful and give top quality customer service. The plants are all in great condition. They even have a well kept ‘rescue me’ section selling off plants and much reduced prices. The cafe is fabulous. Table service which is very friendly and a good choice of food. So glad we came across this place. It’s now on our regular visit list for a drive out.
It was between poor and average. Positives were nice engaging staff, above average coffee and cake. However, the wait was ridiculous. One couple near us were fuming … we were silently enraged. Building is very tired with ripped wallpaper and buckets catching water from leaking roof. Prices in high side which is fine if you have quality to match. Car park is rough and muddy.
Ordered American style pancakes, with maple syrup fruit and cream the pancakes were not homemade, they were solid, no maple syrup and mouldy fruit. Scrambled eggs on toast, the eggs were over cooked and the toast was undercooked. Two cheese scones, one was raw in the middle. Won’t be back. Reserviere jetzt einen Tisch
Were seated quickly and then ignored for 15 minutes, ordered a drink and soup each, the drinks came after about 5 mins and the soup another 10 minutes later, we both enjoyed our food but on the basis of our experience so far we went somewhere else for coffee and cake.
This place seems to be going downhill rapidly and will not be going back.Selection poor,staff sultry,needs a good clean
