The Tower Takeaway Penicuik

I have been here a couple times now after being diagnosed with coeliac so I am gluten free. A friend told me the tower has gluten free on a Monday, Tuesday and Wednesday night so I thought I would give it a try. I had battered haddock and chips, I was pleasantly surprised how nice they were, not greasy and well cooked with plenty of haddock in the batter. My kids had a kids meal deal of sausage and chips served in a kiddie box with drink, lolly pop and a small toy and at under £4 each was a bargain. Great portion sizes too. I went in to the tower and ordered with just a short wait. Helpful staff also.

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Totally disappointed in the meals delivered tonight, my sons pizza was wafer thin not much of a topping, chips were leftovers from last week I think. Horrible, at least the fish was nice. It’s saying something when the dog turns up its nose, well at least the bin has had a good meal, What a waste of £18’ The Tower always was the best ever but sadly it’s went truly down hill, they should close the doors and let someone else in that can cook. Unprofessional

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Tonight my partner ordered 2 burgers one quarter pounder and one donner burger, only one shows up also missing salad and sauces. Calls up store to be told the quarter pounder was still there. Second burger arrives 15 mins later still missing salad and sauces and now has chilli on the burger. Won’t recommend ordering from here, clearly incompetent staff

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Really hit or miss, had some decent enough (though not at all outstanding) fish chips from here, but after the one we had two weeks ago we'll not be bothering again. Haddock supper was definitely not haddock, it was dry, mushy, and the batter was soggy and wet. At the price of a fish supper these days it should at least be edible. Reserviere jetzt einen Tisch

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Edit: after the reply i must say brilliant reply and response time. Ordered at 8:21 for it to be cancelled 20 minutes later, now having to wait 3 days for a refund, if timing is bad there is ways to state it online. Also ignoring calls after the fact us also just rude when the closing time is 9:45pm

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absolutely disgusting waited 1 hour and 25 minutes I rang up asked were my order was and got told a rang back and cancelled this place is an absolute dive never order from this place needs closed down staff called me a lier over the phone

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There is no excuse for such poor quality food. The restaurant should focus on making fresh food without taking shortcuts. This was my first time ordering here and it will certainly be my last.

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I just needed a bag of chips after a round of golf..... £1.30 with salt and sauce felt like good value. Chips were as you’d expect, good to have some Scottish brown sauce on them. Reserviere jetzt einen Tisch

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The food at this restaurant was not good - the fish and chips were overcooked and tasted burnt. The staff were rude and unhelpful. I do not plan on returning.

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Ordered pizza chips curry sauce fast efficent service and great food will definitely use again 5 star

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