Toby Carvery Lincoln

I booked a table for my family and as a family with neurodiversity as usual I requested a quiet corner or booth ... on arrival it was hot there was a note on the door saying the air con was off and there would be fans on in the resteraunt. I was informed there was no quiet space ...the resteraunt wasn't overly busy several booths were free but the hostess decided that she would seat us center table in the resteraunt ...the absolute worst place to put a child with neurodiversity ... in the center of the noise When I challenged this she told me that she was short staffed and the table we had reserved the previous reservation had ran over as they arrived late When I pointed out the booths she b...

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After we checked this place once and the last 3 times were impressed, we returned yesterday and the inevitable has happened. it has gone completely downhill, the staff seems no longer to worry, the place was an absolute scandal of a staate, especially at the carvery and the eating had gone very downhill. meat was poor quality, veg was cremated and gray looking. the place was very quiet, but we were halfway through the dinner before the drinks arrived. the staff did not seem to care, they spent most of the time kinn wagging at the bar. very poor. they need a massive kick on the back as this place was great when it was opened first, less than 2 months later...more

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I really wanted to praise your manager/assistant manager. I think her name was Charlotte. Unfortunately didn't get to eat as my mum had a fall in the restaurant. Charlotte was amazing and stayed with me and my mum till we got my mum ready to get in a car to go to hospital. Props to her though for guessing that my mum's ankle wasn't broken, that first aid training came in handy. Charlotte is an amazing person and you are lucky to have this staff member in your company. Me and my mum send our thanks

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Long queue times to get food- staff was being shouted at while we got our food and then we found black plastic in our food. When we informed the manager they said it would be from the Yorkshire puddings (I’m gluten free and had no Yorkshire puddings) and didn’t seem that concerned

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Fantastic staff, awesome food. Service was brilliant and was fully satisfied with the experience. Will definitely be back in the future.

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