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"I ordered SUNRISE SUNSET, It’s the only flavor I order and the color of course it’s different. Sunrise sunset it’s orange. And this was only strawberry!! I’m very mad"
Telefon: (+1)6317616744
Adresse: 428 Wheeler Rd, Hauppauge, New York, USA, 11788, 11788-4314, United States
Reservierung, buchen
Stadt: Hauppauge
Webseite: https://locations.tropicalsmoothiecafe.com/ny/hauppauge/428-wheeler-road
Montag: 07:00-21:00
Dienstag: 07:00-21:00
Mittwoch: 07:00-21:00
Donnerstag: 07:00-21:00
Freitag: 07:00-21:00
Samstag: 07:00-21:00
Sonntag: 07:00-21:00
Gerichte: 6
Kategorien: 5
Bewertungen: 1317
I stopped at this location and I highly doubt that I'll teturn. My daughter and I arrived at 8:25 I was actually surprised to see so many employees. There was 1 woman ahead of me who already placed her order. I would say a good 5 minutes passed before I was even addressed if you'd even call it that. The young man behind the counter just stared at me awkwardly until I finally said are you ready to take my order? Then I go to begin my order of a turkey bacon ranch when he informs me that the ovens are off. Your posted hours are until 9 I get it if I was there a few minutes before close but in all honesty when I worked in food service if someone walked in you were taking care of that customer ....
I don’t even know where to start. I’ve never seen worse service in my life. To start off I order the same exact smoothie maybe 3 times a week and EVERY SINGLE TIME something is missing or they messed something up. I order through DoorDash and it gets pricey to keep adding all these extras that they always forget to include. I never end up getting them. It’s ridiculous. I decided to call on various different days. Not once have I gotten an answer. This most recent time I called, I was left on hold for 24 minutes until I decided to hang up. They only have kids working here and they absolutely NEED to be trained better! I will no longer be taking my business here and ordering for my entire comp...
HORRIBLE SERVICE!! Friday march 25th at 1 pm. First the kid behind the counter just looks at me and doesn’t talk then i tell him unm ive been on hold for 15 minutes already and he looks down at the phone and even gets more awkward because i was trying to place my order to pick up. Then he barely speaks up and then he got my food wrong. I was like ok ill eat something different but the. The smoothie came like 20 minutes after and the food another 10 minutes AND THE FOOD WAS WRONG TOO, missing the onions and the chicken!! is just a bunch ok kids with no supervision at all, worst cafe!BAYSHORE has by far the best customer service in the area and the manager is always around checking everything...
I have been to this restaurant many times before heading to work, and the experience and smoothies have always been great. However, this morning was different. I ordered my smoothie and waited to see how it was made. I noticed a person was working on my order, but there was also a long line of other customers waiting. Suddenly, one of the staff members made a rude comment, saying that watching them work will not make the process faster. I politely responded that I was not trying to rush them, but just observing. The staff member eventually apologized, but her initial behavior was completely uncalled for and unnecessary. Reserviere jetzt einen Tisch
I am disappointed to have to change my rating from 5 stars to 1. I placed an online order and when I arrived, they were very busy. I was informed of a wait time, which I understood. However, after waiting for 45 minutes, I discovered they did not have the item I ordered in stock. My lunch break was over at this point and I ended up losing money on a $7.00 drink that was not what I had ordered. It seems they need to have at least one adult on shift to prevent these issues.
first this place was great, but I don't know what happened..every time I order online they never send my sauces..today I missed items from my order.if I called to ask. they said they had run out and not replaced my missing items. the eating was also cold smh..please do better guys..They were sooo good in the beginning.
A bunch of kids working behind the counter. Second time in a row they have messed up my order. I ordered a flatbread and it had 2 PIECES of chicken Almost no sauce but it sure had lettuce! There wasnt even anyone there for sucha simple sandwich to get messed up.!! Please train better!!
If I could give zero stars I would give them immediately. I don’t know how they promote this type of meal and all I got was lettuce. Where is my shrimp? This was supposedly their new Cajun Shrimp wrap. Steer away from this location. It’s gotten worse Reserviere jetzt einen Tisch
I frequently come across this restaurant as it is conveniently located on my way, however, I have found that they never answer the phone. And if they do, they keep you on hold for a long time. I prefer the Tropical Smoothie in Commack much more.
I ordered SUNRISE SUNSET, It’s the only flavor I order and the color of course it’s different. Sunrise sunset it’s orange. And this was only strawberry!! I’m very mad
