As long-time supporters of this delightful neighborhood coffee shop, we truly want to see it thrive for years to come! However, there are some pressing issues with service and training that need to be addressed immediately.
In my recent visits, I’ve noticed that the young staff members, while friendly, require significantly more training and guidance from the owner or management to perform their jobs independently—especially regarding food preparation, the register system, and managing orders and time efficiently.
For instance, today I waited 25 minutes for just two regular drip coffees and a bag of untouched bagels (which require no preparation). The staff struggled to correctly charge...
I love this place but I ordered 2 lattes and 2 bagels and all my food was done in 5 minutes besides the pumpkin pie latte , I waited a total of 25 minutes just for the pumpkin pie latte and then it tasted like a normal latte with no pumpkin flavor. Not sure what happened but going to give them a second chance because their team was super positive and full of smilesEdit for reply: I appreciate the offer but I’m okay on the free drink , the issue wasn’t that my food and one drink was handed out early , the issue was that the ingredients in the drink that I ordered were not prepared so my self and multiple customers that ordered the same drink waited 25 minutes. The best way to fix this is to b...
5 stars for food, 2 stars for service. We have been long time supporters of this sweet neighborhood coffee shop we want to see them succeed for years to come! However, there are service/training issues that need to be addressed ASAP. Each of theregular young staff I've encountered over the last few months need significantly more training and coaching fromownership/management to be able to do their jobs independently both on food prep, using the computer/register system, andorder/time management. Today, for example, I waited 25 minutes for just 2 regular drip coffees and a bag of untoasted bagels(no prep). The staff were not able to accurately charge the order, mixed up a number of customers...
I'm local and a repeat customer and I really wanted to love and support a local business. Sadly I cannot recommend Well Grounded for drinks because of repeated mistakes with drinks that have made me very sick (6 times now, counting this morning, out ofmaybe 20 visits a 30% error rate). I have a very simple allergy to avoid if my order is done correctly. I kept wanting to tryagain and be more explicit with the staff at the counter how important it is that I get what I ordered due to allergies but Ifrequently end up with other people's drinks (probably) or something different than what I ordered and different from what isshown on the checkout screen. I have never had such an issue at another c...
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Editing my review to reflect improved service. There was a prompt response from the owner, and apparently new processes implemented behind the counter to ensure that the same problem was less likely to happen. They seem to be on top of the problem. Leaving the original review below for transparency, and to show what has been improved upon. I had a pretty terrible experience the first (and hopefully, only) time I went here. To be fair, it was early in the morning, and maybe it was a new hire, but I didn 't get what I paid for, and I didn 't have the time to go back. I ordered bagels with spread (one hummus, and one cream cheese). I received two bagels without any spread, and one was squished...
This place is usually good when it comes gluten-free. However, this morning, they got my latte wrong twice and whoever was making the bagel got me glutened. I was two bites in and I felt the usual signs of being glutended and about ten minutes later,the stomach stuff started happening. We?re usually very good about telling people we have celiac disease/very gluten sensitive?but I guess sometimes it doesn?t register.
I?m local and just tried this spot and was not disappointed! Vanilla latte with oat milk was absolutely divine! Probably one of the best lattes I?ve ever had. Also got a gluten free bagel with ham and egg. Yum! I have celiac disease and they used a dedicated toaster for the gluten free bagel. I will be back!
Lovely little neighborhood place. Coffee is fine generally but they do iced drinks in flimsy cups. The sandwiches are good, but most of them are way overpriced. We usually stick to breakfast bagels.
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I love having a local place to get coffee and breakfast. The employees are all nice.They remember you and greet you with a smile. Don't forget to stop in at Jenny K's gift store.
This charming local coffee shop is truly outstanding. The sandwiches are definitely the highlight of the menu and are well worth a special trip.
