We were chatting and not paying much attention while she rang up the order. When she announced the total of $24, I was taken aback and almost handed over my money without thinking. I asked if she had applied the coupon, and she seemed flustered but didn't apologize much. She re-processed our order, and the new total was around $10, which still felt high, but I let it go. She asked if we wanted the receipt, and we replied yes. A moment later, she handed us our food but forgot to give us the receipt. After prompting her for it, she again offered a somewhat insincere apology. All the while, we were holding up the line behind us.
I’m unsure if this was just an innocent mistake or if the employe...
Walked up already knowing I 'd have to pay $5 just to share a pretzel with my 5 year old daughter. But that 's fine. It 's at the mall and it 's something special she wants. Then even though it 's 4:30 p.m. in the afternoon on a Saturday they don 't have any pretzels made and don 't make it sound like there 's an option to make more. So instead they Point me towards some pretzel bites which are just cut up pieces of pretzels put in a bag and you have to pay $7.50 for them. Yes, they 're not capable of making new pretzels, so I wonder how fresh these are... but regardless I just order some to keep the happiness going of the day. Then when I 'm going to pay it 's nearly $10 and I reiterate tha...
Me and my girlfriends went shopping and just wanted to enjoy some pretzel bites when all of the sudden we walk up to the counter and was met by the rudest witch ever. She was so judgemental and wretched. we asked for 2 pretzel bites and she was like no. we only have one. okay well it was dead silent and she could’ve made many more. there was no stock in the heater, minimal choices. overall it was just horrible! Wetzel Pretzels needs a lesson on customer service. AND we got overcharged. we paid for more cheeses than we got.
I remember these little pretzels being absolutely delectable in my youth. I went tonight for the first time in almost 10 years and was sooo disappointed. :(I ordered 1 bag of cinnamon pretzels with icing dip, one strawberry lemonade. my total was $14.60!Omg I was so shocked. I could’ve easily went over to chipotle and gotten a full meal for that price! The pretzels were cold not very fresh tasting. It Definitely was not worth it at all. I will never come back now.
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Both orders were undercooked. Ordered pizza bites and they cut an undercooked pretzel in half an shoved it in a cup. Looked and tasted like dough with pepperonis. You could clearly see how undercooked it was and when I showed the two teenage employees they said it was cooked. I stated the obvious again that it wasn’t and one of them said “well there’s no eggs so you won’t get sick.” We threw it all away beside the lemonade. Don’t waste your money!
Great service from Angelita she was very nice and sweet and even gave me an extra sauce. The pretzel were hot and fresh. Would definitely recommend going here.
The staff that was working on 7/10/22 were very sweet and you could tell they loved their job. They made our experience great with their customer service.
Pretty expensive for some pretzel bites. I bought from here twice and both times I got really stale and old food. Wasn't at all happy
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Had cinnamon bites. So much better than the Other pretzel spot at woodland. Great staff on the first floor kiosk. Will be back!
Ari was very polite and very productive with the big line going
