Went to this restaurant for dinner with some girlfriends. Was surprised that it wasn't crowded on a Friday night. But then again because the place was so big I can see that it accommodates as lot of people. Service was ok. Server took too long to take our drink order. Also didn't offer water until we asked for it. Ordered calamari for appetizers, the portion was surprisingly small. It wasn't over cooked so that was a plus. Our entrees took forever to come out. And when we got the food it was warm...not hot. I ordered the Salmon a la Parilla which was pretty good. Cooked well, not over done. Rice was a bit dry. Good was good but nothing to really rave over. I've had better Latin food elsewher...
I have eaten here several times and the experience is always the same. The food is good, but the service is usually lacking. As other reviewers have noted, it can take a long time for drinks to be served. That is probably my biggest complaint. The wait for the delivery of the entree dishes is fine, in my opinion. (I hate when I go to a Mexico restaurant and my entree is served five minutes after I order it. They simplified the menu since my last visit and I like that. Most Mexican restaurants give you 74 entree choices that's too many. I highly recommend the Carne Asada it's a big plate of steak and melted cheese. Yum!
The food was below average and the service was terrible. The restaurant appears better from the outside. When I mentioned to our server that the service was unacceptable, he told me there were only two servers working on Cinco de Mayo, which also happened to be my sister’s birthday. She ended up leaving in tears, saying we ruined her birthday by bringing her there. We won’t be coming back!
sub par food paired with terrible service. outdated restaurant. looks better from outside. After he let our server know that the service was terrible, he informed me that there were only two servers working on cinco de mayo that also happened to my birthday. she let the restaurant drink and told us that we ruined her birthday because we were here. never again!
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I wouldn't recommend dining here unless you have around three hours to spare for your meal. The service was quite poor. We had one server who never returned, and then another random server appeared to take over. It was really confusing.
Most important the food and service were great! We didn't have to wait long for our food and when it came it was fantastic. The overall environment was pleasing and easily allowed for relaxing and enjoyable dinner.
The food at Alto Plaza is quite delicious, but over the past year, the service has significantly slowed down. They offer a nice variety of Latin cuisine beyond just Mexican dishes.
don't go here unless you have about 3 hours for your whole meal. the service was terrible. we had a server that never came back and then showed up a fall. that doesn't make sense.
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My husband and I have been wanting to try Alto Plaza and finally did. The food was terrific. We had guacamole and fajitas. Our server was outstanding. We'll be back!
Always have a good meal and good service. Have been several times and never disappointed. Also never feel rushed. Excellent staff.
