I visited Boston Market for lunch on 9-23 and made the mistake of ordering online. When I arrived at 11:30 and pulled up to the drive-thru to pick up my order, I was shouted at by what I assume was the manager, who told me through a closed window that the store doesn't open until 12:30. (They might want to update their website hours.) I explained that I had already paid online and the charge had been approved, so I asked them to cancel the order. She said I wouldn’t be charged until the order was processed, which I accepted. However, the charge did go through. I tried calling the store to resolve the issue, but no one answered all day, as it seemed the place was closed. My second mistake was...
This Boston Market recently moved to a new location, but the drive-thru speaker doesn't work. The employees also seem to make up their hours of operation. According to Google, they’re supposed to be open until 11 PM, but when I arrived around 8 PM with five cars behind me, no one served us. After waiting 10-15 minutes, I knocked on the window and someone suddenly appeared to say they were closed. I asked why there wasn’t a sign since the posted hours say they're open until 11. This isn’t the first time cars have waited with no one coming to take orders. The location clearly needs better management and an area operations manager because this happens frequently. Calling during business hours i...
The staff closes the store hours before they're supposed to. Doors locked with signs to go through drive-thru then nobody shows up to take your order, or told that they're not taking anymore orders.. if they close at 11pm or 12am then why do they close upby 9:30pm and act like they don't see or hear you knocking on the window?
I visited Boston Market and used the drive-thru, but the service was slow. The food appeared unappetizing as everything was mixed together, and the cornbread was hard. Normally, I might give them another chance, but this time, no thank you.
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2nd time here. first time the potatos were not cooked. and this time i asked for 4 different things and they dont have it. 2 strikes your out! you will never see me here again!
