The location is very clean and when food is done fresh (and correct) the food is great! But they hurt their ability to do good all the time .... There is NO CUSTOMER SERVICE. Team lazy, never smile, give perception of the customer being a thorn in their side. Don't ask customer what they want if they are out of something. Just assume and or short the customer. Training??? They work INCONSISTENT HOURS. Does not follow other BK location hours. No breakfast daily. Not always open during normal BK business hours. Makes it difficult for customer to plan to eat here. That limits your customers interest to come to this location. It's a prime location, very busy. But BK not always open here. Have IN...
I have had a multitude of bad experiences at this place but nothing tops the last 2 times I was helped by a woman with long reddish hair. This woman does not allow for even a second to glance at or process the menu. Rudely rushes repeatedly. When at the window she sighs, rolls her eyes, as if your mere existence is of an inconvenience to her. She offers absolutely no warmth or common manners whatsoever. She constantly gets the order wrong and is extremely rude when asked super politely to correct it. My kids have tried to be cute and playful with her and she has completely ignored them. First time it happened, I shrugged it off as she might be having a tough day and gave her grace, this 2nd...
Very poor experience tonight. The young woman taking orders was rude, short and didn 't let me finish a sentence before she said Second window . Did not repeat my order. Not surprisingly, it was incorrect. I called and asked to speak with the manager likely the same young woman. No apology, no solution offered. I had to ask to return for the correct order. I provided the order and my name. At the drive up again, I stated my name and was interrupted with second window . She had a very annoyed look and walked away from the window when I told her I 'd like to check it before I pulled away. Sure enough no mustard. I asked for a mustard packet. We don 't have those. No apology, no solution offere...
Terrible service. I have been here only 2x and both times I've had a bad experience. The first time, I sat in drive thru at the speaker for 13 minutes waiting for someone to take my order. Cars behind me were driving off. The second time, it only took 5 minutes for someone to come on the speaker and take my order. Get up to the window and it's the same Asian girl that was there last time. She is just standing there not doing anything. Waited forever for her to take my payment and charged me for 2 rodeo burgers. All I ordered was a chicken sandwich! Finally got my chicken sandwich and there was nothing on it, just the chicken patty.
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Near the BJs gas pumps. Shares an odd parking lot/entrance with Starbucks. I only used the drive through since for some odd reason I decided I wanted an onion ring. I ordered a value onion rings. The ordering kiosk advertised the Price as $1.29. When I arrived at the window I was told $1.59 which was $1.49 plus tax. I know it's only 20 cents. But it's the principal. I drove back around to snap a picture of the ordering kiosk They tasted like BK onion rings. You can decide if that is a good or a bad thing.
Coming here for a quick lunch I ended up doing the two for $5 Whopper Juniors. Nothing could complain about everything was standard par for the course service was very friendly and quick and had no issues whatsoever They have free parking and a lot as usual The store on the inside was nice and clean there was nobody there sitting and dining and if I wasn't in a rush I would be inclined to do so. If you're in the area I'd recommend checking it out.
Fast Food my butt! Nearly every time I come here, I'm told to go park nearby and wait. Typically it's another 5-10 minutes. I'm not an impatient person, but this happens way too often, and I've never had this issue anywhere else.
How much slower can a fast food place be! 10/7/24. There was no one at the drive up window and nobody in line. SLOW!!! Now it's been way too slow for the last several weeks. How can a large business be so badly managed? Neil
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I absolutely adore the burgers, sandwiches, and fries at this restaurant. They always leave me craving more. This place is fantastic and definitely worth visiting.
This burger king is awful. Awful service, workers seem like they don't care about anything. Food always taste old. Just go to any other burger king than this one.
