My family and I have been to the Ipswich Hotel for the past few years and have always been impressed with the quality of food and service. However, this year was not as good. We arrived and were told where our table was. Usually a waitress/waiter takes our drinks order but this year we had to go to the bar for our drinks and the bar did not have everything we wanted. Five of our party were late and were the ones having a starter. Our waitress brought the starters out when they had not arrived and had to take them back to the kitchen. It was clear the restaurant was short staffed and they were doing as best they could. The food was average. The turkey was just a rolled breast joint. I appreci...
Stayed at this hotel for one night after watching The Elvis Show. Have to say what lovely helpful staff, the mangers name was Kate what a loverly person she was asking me wether everything was ok all the time. The room was Excellent very clean and very comfortable.I’ve stayed in rooms at £200 a night which wasn’t as good as this. And The Buffet breakfast the next day was probably the best I’ve had for years very hot, lovely clean restaurant couldn’t do enough for you. I’ve seen a couple of not so good comments on here which I cannot understand it makes me wonder what people are really looking for I think they’re very picky.I would well recommend this hotel to anyone staying in Ipswich or sur...
We went at a very quiet time on a Sunday so had the reduced menu. We were quick to make our order however they were very slow with food and drinks. The waitress was unsure of the menu and what the meals consisted of, when she asked a colleague, they were rude and dismissive. When we were waiting, we were asked what we were waiting for? Understand being forgotten about on a busy night but it was just us and one other table. The coke was flat, the spoon was dirty. The haddock and mash was OK but didn’t make up for the slow and rude service. Overpriced. One waitress recommended to another customer to use Just Eat and we wish we did too.
My mother-in-law celebrated her 90th birthday here with a lunch party for 95 people. Kate and her team at the restaurant were extremely accommodating both prior to the event and on the day providing a superb 2 course meal (with 3 choices) plus tea/coffee mints. Portions were generous, nicely presented and tasty. Lovely white linen cloths and napkins. Super service with plenty of staff to cope with the number of people. No time limit on the use of the room and we were able to make use of the rear garden before and afterwards. Yes, the decor is a bit dated but the refurbishment is in hand. Thank you to all involved.
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The restaurant is in the Best Western Ipswich Hotel. Recommend; 10oz ribeye steak, salmon fillet and for dessert, classic lemon posset. The staff are very pleasant and helpful. The menu covered a good choice and the prices are very competitive and the food was great. The only thing that lets them down is the old decor...the ceiling looks and smells like it has been up since the late 70's. It also could do with being air conditioned.
I've been here several times with family. The Sunday roast carvery is lovely and great value. You can get a 3 course meal for just £16 each. The waiting staff are always friendly and efficient even when it is really busy. The atmosphere is nice and peaceful too.
Nicely cooked and well presented food. Very friendly staff. Nice job considering we were a party of 56. We are planning to return again next year.
Very pleasant restaurant surroundings with excellent food and friendly helpful staff, the meals are not over priced and have a good wine selection
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3 staff sorry but just not enough to serve the amount of people who were in the hotel. This needs a big improvement and quick for the new owners
Have been staying here for a few weeks. Sampled the food. Very high standard. Very tasty. Well presented. Definitely recommend
