This comment is in reference to service received last night (15NOV21). Extremely unprofessional staff and a worthless, and I'd say cowardly, manager in regards to all-things customer service, quality control, and leadership. I was belittled, called a liar, and dismissed by the cashier over what was supposed to be a customer loyalty reward of free guacamole $2.50 towards an order of over $50.00). To round out the experience the manager, who was clearly intimidated by his staff, only stepped forward (turned out he was the individual standing immediately next to the cashier the whole time (and minus a name tape with title only after summoned directly and contributed what amounted to complete de...
this place is the absolute worst. supply chain issues, okay understandable.customer service routinely rude, totally unacceptable. the location of this franchise you’d think they have some type of understanding to service their customers with kindness.nothing, each and every time i come here someone is rude. the staff here is horrible. there’s problem one person out of the usual suspects that is able to process how horrible the service is.when these folks are out of items the staff here can’t even comprehend to try to make it better by offering other items.the service here is disgusting, i’ll be reporting to BBB and corporate.
this might be the worst Chipolte in America was how one of my coworkers just described this location. Once again they messed up our order. It was delivery and I didn't check when they gave me the food but the left out one of the three meals. Corporate customer service won't refund the missing order best they will do is add a meal to your account to redeem but that doesn't account for the increased food pricing to order delivery, delivery fee's, and cash tip to the driver. I'll never order from this location again and will think twice before getting Chipolte at all. The headache just isn't worth the burrito.
I would give zero stars if I could, that is the worst chipotle in america, and even say that this is not enough, their personal are disgusting, rude and uninterested. I have a pick-up job, and when I get home, I see it's the wrong order. not only that, but it is made sloppy and the portions are terrible. not only the burrito have 3 different types of protein, but it also had hardly to begin. the clear, careless practices are terrible. Do not even think about calling them because they don't pick up the phone either. they save their money and their time and never eat them here.
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This afternoon, I decided to grab a bite to eat and saw that the restaurant had a new item on the menu. I asked the young waiter about it, and he described it as delicious, so I ended up ordering it. The server behind the counter said something inaudible under his mask, and I didn't catch it until he had already left. He brought me the dish with a smile, and I jokingly said, "I'm sad" because I missed what he said earlier.
This location is absolutely overrun with online orders. Because of this, the line hardly moves and gets very long. The employees and restaurant management need to do a better job managing the orders. In addition, the portions per order have decreased. The price has also increased slightly from before. The food is still very good.
Had issues with an order, and Joseana from online Chipotle support ensured I was taken of and received a refund for my troubles. Thanks again Joseana. Would recommend, due to Chipotle owning up to their mistakes!
Chipotle is the worst restaurant I have ever been to. The food was okay, but the staff was inexperienced and incredibly slow. They were also quite hostile. I would recommend avoiding this place at all costs.
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I dine at this restaurant almost every day, and I can always count on them to include half an avocado in my guacamole. I love everything about this place except for that minor issue.
Fresh hot food. The brisket Quesidilla is on point. Friendly service.
