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"The restaurant has a welcoming staff, a clean environment, and my to-go order was prepared ahead of schedule. However, I can only give it a 4-star rating due to the presence of a moldy orange in the kids' meal."
Telefon: (+1)5152268527
Adresse: 490 S 68th St Ste 110, West Des Moines, United States Of America, 50266
Stadt: West Des Moines
Webseite: https://locations.chipotle.com/ia/west-des-moines/490-s-68th-st
Gerichte: 0
Kategorien: 5
Bewertungen: 867
Placed an order online for takeout, because I was in a hurry. Stupid me for not checking my food, due to being in a hurry. Ordered a burrito for my daughter, and tacos for myself. My daughter ate while we drove to her doctor appt across town, which when we got here, is when I realized they gave us two burritos and no tacos. Probably wouldn't be a big deal, except for the fact that A. I'm allergic to ingredients on the burrito so I can't eat it and B. No time to go back to allow them to fix their mistake, because my daughter is currently living in a treatment facility and has to be back by a certain time, and it takes two hours to get there. So A. I won't be returning to this location as alth...
This review is not on the quality of the food as it is consistently great!!! The reason for 2 stars is the consistent filth of the dining area. I set there last night at the one clean table for 2 and the entire time not one table was wiped, soda area dirty and floor indescribable. This is not the first time seeing this but it will be the last as I wont eat there again and live to far away to do carryout. This makes one wonder how well cleaned behind the counter/kitchen ares is. I am just one person but being from the hospitality industry for the past 22 years, i believe one person matters.....how many have just stopped coming back and not told you or told you why???
My second visit to Chipotle was disappointing compared to my first experience. When I picked up my order, I found that a salsa lid had been left open, causing a mess in my car. My daughter's bowl had very little rice, steak, and cheese, despite the $8 price tag. The food was cold and had to be reheated on the stove, unlike our previous visit. When my wife spoke to the manager, Catherine, about our experience, she was argumentative and only offered free sodas or chips and guacamole, which we couldn't enjoy due to allergies and preferences. Overall, we were not satisfied and will not be returning to this location.
You would probably be better off going to a sit down restaurant at these prices. My boyfriend and I went the other day and got two burrito bowls with queso and some chips. The price was almost $35 and the food was just okay. The rice tasted very off from its normal flavor and it was not really enjoyable. I could have had a bigger and tastier meal at a sit down restaurant for that price. Think we will just start making burrito bowls from home if we are craving chipotle in the future. Honestly just not worth the price anymore.
Don't order delivery here every time they shrink the portions, I order double everything and what they deliver is the same size bowl. This time I'm writing a review because they literally put no rice in my meal. Rice is literally so cheap, why would they skimp me on rice as well as my double meat orders. Unbelievable, if your reading this go to one of the other Mexican restaurants.
I arrived at 9:25 (closing at 10) and it seemed like the employees were annoyed by the presence of customers. Many ingredients were already put away and one worker had to check the meat's temperature to ensure it was safe to eat. I could understand if we had come in 5-10 minutes before closing, but the rudeness and lack of quality or options for the high price were disappointing.
Tasty food and the amazing military discount keeps us coming back as return customers! However, I want to understand why online orders take priority over 5 customers standing in the lobby waiting to order their food. There were at least 4 young employees in the kitchen and none displayed urgency to serve dining in customers.
Every time I use this location they have been wonderful to me. And the food has been excellent. They always get my order correct. I especially love the chips there. They put plenty of lime juice and salt on them so that they have a good flavor.
I really enjoy their carnitas. They are delicious. The restaurant could use some cleaning, but the staff is friendly. The dining area is small inside, but there is also a patio option. A carnitas bowl and a cup of water cost $10.
The restaurant has a welcoming staff, a clean environment, and my to-go order was prepared ahead of schedule. However, I can only give it a 4-star rating due to the presence of a moldy orange in the kids' meal.
