one star is worth having to the guy who helped me on the phone. Terrible customer service and extremely failed management!Our company placed an order thru the FANTUAN app, after 18mins we got a message said our order had been canceled by the store, we call to the store to find out what happened. a guy was nice and patient to help me, he suggest me make a re-order again, which the APP unable to place the order. we required to make a phone order for the meanwhile our colleagues had been waiting in the store for 20mins. while we were re-placing the order on the phone, there was a lady beside to stopping our order and told the guy hangs up the phone which she unclearly understand what was the si...
this place is usually slower than the others I was; I have ordered quite a lot of paintings from here and it is consistent with the longer waiting times. I have ordered personally and via third-party platforms and it was always the same experience. it seems that there is always someone in training (which is completely in order), but a small communication would be helpful. in my last experience they tried to edit a gift card, but did not tell me what was going on. I was standing on the side for a long time, not knowing if I had to do something else and also waited for my reception. I didn't get my quitting when they went on to the next host. I sat and waited awhile and even heard some other g...
I always get one of the special drinks so I can vary up the different styles of bubble tea to taste. The most recent one was their February Strawberry Black Tea special. Delicious, though still slightly sugary even though I asked for 0% sugar and 0% ice. Possibly made by syrup but would have been nice to get a heads up about that. Service is quick and efficient. No complaints. Would visit again
The wait time is atrocious even with 3 employees working! I was 2nd line and the person ahead ordered maybe like 3-4 drinks. I literally waited 20mins. Ridiculous. Going to avoid this locationEdit: just a response to the reply below. I went at 9:15pm on a Tuesday night, I don’t know if that’s considered “peak hours”
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They recently renovated the place, and the decor now has a vibrant urban and green feel. It appears more spacious than it did before. The drinks are excellent, and the staff is very friendly. There’s a wide variety of options, and it’s great that they frequently have monthly specials.
I tried their new Emerald Forest tea, and I must say, the drink is not only beautiful but also delicious! The balance of sugar and ice is just right; it's sweet but not overpowering. The ambiance of the place is fresh and clean as well.
Coco likely offers the best balance of sugar, milk, and tea in their matcha milk tea compared to all the other bubble tea places I've tried. I don't think I'll be getting matcha milk tea from anywhere else unless absolutely necessary.
This place has about 30% of its dishes lacking flavor, and there are no options for less ice or customization.
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Re-opening today. New signage, new look inside but same GREAT service and bubble tea!
I requested a less sweet drink, but it still ended up being quite sweet.
