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"I ordered a custom ice cream cake, and the communication was effortless. They created it exactly as I wanted! I'm very pleased with both the cake and the service!"
Telefon: (+1)5193402750
Adresse: 875 St David St N, Fergus, Canada
Reservierung, buchen
Stadt: Fergus
Gerichte: 0
Kategorien: 5
Bewertungen: 5
UPDATE: Unfortunately, this issue remains unresolved. We received a call from the owner in Fergus, Ontario, demanding information we had already provided earlier. They asked for the credit card receipt, which they already had, and they requested a copy of our banking information, which they had taken a photo of. The owner then made the absurd claim that it would take at least two days for the charge to post and that they couldn't reverse a double charge at the restaurant due to an error. Having worked in banking and retail, I know this is not true. They also did not show us any proof on the machine or through receipt that our debit card had been declined, which is standard practice. The owne...
1) The person at the cash was also doing drive thru and interrupted me mid-order to take a drive thru order *twice* 2) The ice cream was runny 3) Asked for a variation on a menu item and although they tried they couldn't understand what I was asking nor was there a way to key in a variation into the cash register. 4) Called out my number when my order was ready but I was never given a receipt or number 5) It often smells like sewage or something similar inside. This doesn't seem to effect the food but makes dining in impossible. This has happened frequently ever since it opened.
I ordered birthday cakes from this restaurant two times in a row, and both times they were not ready when I arrived to pick them up. During my last visit, I waited 15 minutes for an employee to assist me, only to be told that there was no cake available. I then had to wait an additional 15 minutes for them to make the cake. I had already paid in advance. This is poor business practice. A complimentary cone would have really helped improve the situation. Next time, I will be going to Guelph instead.
I 've stopped at a few DQ 's and this one is by far the worst lately. 3 out of 4 visits to pick up a favorite treat for the kids a mocha moo latte and go figure we 're sorry but the machine is broken . Really people? Getting almost as bad as another fast food chain and their soft ice cream machines with surprisingly the same problem. If you 're looking for a treat go look somewhere else at least the machine will probably be working there. Reserviere jetzt einen Tisch
I have been going here since it opened. Clean store. Friendly staff and good service, even with the current challenges. TodayI ordered online and the order accidentally went to another Dairy Queen. My fault. The app is not great. They replaced my order no charge at their store. How classy. Thank you
While Wendy's triple burger is better, this one was still delicious. It's nice to go to a DQ with more than just the frozen treats. It was also nice to have the staff bring my family of 3 our order. Their fries are pretty good too.
Our go-to for ice cream outings, although we also use the Fry Shack in the summer months. The customer service is always friendly. A great addition to the north end of Fergus as this town continues to grow.
I ordered a custom ice cream cake, and the communication was effortless. They created it exactly as I wanted! I'm very pleased with both the cake and the service! Reserviere jetzt einen Tisch
