What an experience! It was such a disappointment. I ordered on Uber Eats at 7:40 and was told that the delivery would be at 8:20. However, the order got cancelled. I then reordered on the Feedme online app. After waiting over an hour, our order finally arrived with an item missing. The driver said they would go back for it, but we couldn't get through on the phone when we tried to call. I contacted the app I ordered from, but they were as useful as a chocolate teapot. I won't be returning to this restaurant and I suggest others don't either.
Ordered online at 19.55 two waffles was advised delivery 20.36 20.45 arrived no delivery rang store reply was sorry problems with waffle maker shouldn't be long about 10/15 minutes 21.03 rang store again was told driver has left should be with you soon 21.15 still no driver rang again yep drivers on his way 21.27 still no driver arrived delivery finally arrived at 21.30 in all this time not once was we contacted with an apologie wouldn't recommend ordering from this place again.
The staff at this restaurant were extremely rude. We placed our order around 7:30 and were told it would be ready by 8:30. However, by 10 pm our order still hadn't arrived. When I called to cancel, the young girl on the phone only responded with a casual "sorry yeah" after I specifically asked for an apology. This kind of behavior is unacceptable and they need to train their staff on how to speak to customers with respect. I will not be purchasing from this establishment again.
Delivery turned up at 23:20 on a Sunday night nearly 2.5 hours after ordering. When I said it's too late now he lost his temper and started shouting at me. Saying I didn't cancel, didn't think I'd have too as it's 20mins after their closing time and way over an hour past ETA so I assumed they weren't coming. Don't want a dessert at 23:20 that I ordered at 20:35
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Waited 1 hour and 30 minutes for the food even though we live close, when the food came, it was the completely wrong order, then when called, they never answered to send us the correct order. Food looked an absolute mess when it arrived, the food that arrived that we didn’t order contained nuts, which could’ve been extremely harmful for someone allergic.
Ordered a takeaway, the cookie dough was just 2 cookies drizzled in chocolate. The prices and descriptions of their menus don’t match those of Justeat. The manager is a liar as we are still waiting for refund from them. Just avoid at all cost, the place is a joke! Food terrible don’t waste your money, go to Granny’s desserts instead!
had an amazing mint milkshake which wasn't to pricey for the amount that I got given and I enjoyed a nice warm waffle covered in Ferrero rocher and milk chocolate didn't have to wait a long amount of time to receive my order the staff member that served me was very polite and welcoming during my time in the establishment
Although I won't be able to receive a refund, I hope this review can help others. My advice is to avoid this restaurant. They take your money but fail to fulfill your order. It's impossible to follow up because they are unreachable. That's all!
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Thought we'd try here instead of our usual choice of Pudz, so we could compare! The cookie dough was much smaller diameter wise and the cookie dough itself was super thin in comparison! Service was fine but it's back to our usual next time!
went there with family. good quality gelato with over 22 flavours to choose from. It was bit crowded but nice place to sit in for desserts. hot drink should be serve.
