I had an 8am delivery appointment on Monday morning. When I arrived from Ohio to West Virginia, I encountered a traffic jam delaying my arrival. My company rescheduled my appointment for 9 o'clock. Despite arriving at 5:30, the OTR Domino drivers had already been unloaded and I was informed that I was late. Despite having a new appointment time, I was still penalized for being delayed due to traffic. It was disappointing to see how they were treating others who were only slightly behind schedule.
