I placed an online drink order and arrived 10 minutes later, only to find that they hadn't even acknowledged it. There were no customers in the store, and it appeared that the two staff members were just finishing up cleaning as it was already 7 PM, and they don't close until 10. They eventually started preparing my drink but realized they didn't have the necessary ingredients. When I requested a refund, they told me it wasn't possible. Instead, they offered me free donuts, which I declined since I'm gluten-free.
When I asked what alternatives they could provide for the same price, one staff member inquired if I was in a hurry. I explained that I had ordered ahead exactly for that reason....
Every time I order coffee—whether it’s an iced latte, a hot latte, or just regular coffee—it feels rushed, and I find myself constantly running to the bathroom. I plan to reach out to corporate about this issue and will also be trying other Dunkin' locations in the area. I wanted to give them the benefit of the doubt, but this has happened five times now. Disappointed.
I don’t like to complain but this is the second time I’ve found hair in my food. This is really disgusting and insanitary. Please just make sure your hair is fully covered and you’re wearing gloves when handling food…
I received prompt service and was in and out quickly. The staff was very friendly. Although it was busy, the orders were processed efficiently, and I got what I wanted in no time.
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Early breakfast on New Year's Day. The donut and coffee never disappoints
Their coffee is decent. Not bad at all. Staff were friendly too
Really clean and organized Dunkin! Staff was very friendly.
Excellent service I love hot coffee very well prepared nice
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Good service and
Awful customer
