Instead of addressing my concerns, she went to speak with her coworkers and claimed that I wanted their names, but I was just pointing out that she was the only one who acknowledged me. The other employees were preoccupied with taking orders. Katrina ignored me again, continued to take more orders, and never provided her name or returned my entry ticket. I had to go outside to my car to get my phone. I even took a picture of her to ensure I had the right person, as I felt she was trying to avoid giving me the receipt, which would contain the transaction details including the time and who assisted me.
I believe she was trying to hide something, especially since she could see I was very upse...
Worst customer service from the fake blonde hair Hispanic women, I think she’s the manager? I literally wait by the register 5 min to order when she was on her phone the whole time, when I asked her if I can order a coffee whe gave me the dirtiest look and attitude, she didn’t answer and said anything else she just place the coffee on the counter. Not going back that’s for sure. And for what I see she has a lot of bad reviews.
I usually get my order from uber eats but this morning I went in person. I buy breakfast from this location regularly for my staff and myself, but the Hispanic lady who is cashier or manager here is extremely HOSTILE, RUDE and RACIST (the person talked fine with others) I will not go to this location anymore until management make some changes with this lady and I will make sure that none of my staff buys breakfast from here.
Wow, the drive-thru lady at the Oak Brook Dunkin' Donuts is amazing! She displayed fantastic customer service skills—so friendly, welcoming, and full of energy. She made me want to eat there again! She also had large COVID-19 signs, which I appreciated. I just wish I had caught her name. She truly is fantastic! Go Oak Brook Dunkin' Donuts!
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As for parking, there are options available in the front, side, and back, but it can get tricky after 4 pm because the restaurant next door shares those spots and opens at that time. On a positive note, they are exceptionally kind to children, making it a great family-friendly spot!
Every time I visit this restaurant, the staff is consistently friendly, which I really appreciate! I always place my orders through the app, and when I arrive, everything is always ready and accurate. Thank you!
Never got my hashbrowns with my order and I waiting for almost 15 minutes. Every other car around me got there order in a timely fashion. Not coming here again
These ladies were working so hard. They were friendly and happy. Parking: There was plenty of parking Wheelchair accessibility: Easy access
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Fast service, doughnuts wraps, store looks great if you go inside, they have their Halloween stuff up.
The restaurant closes too early. I arrived before closing time, but they didn't serve me.
