I visit this restaurant every day for a coffee bagel twist. Usually, once I start placing my order, the staff recognizes me and knows exactly how I like my coffee. Today, the cashier quickly took my coffee order without offering anything else. When I got to the window, I asked who had taken my order. A young lady said it was her and handed me my coffee. I then asked about the whipped cream I had paid for, but she walked away without answering. Thankfully, a regular staff member named Wanda noticed what happened and helped me resolve the situation. She not only fixed my coffee but also offered me a free bagel twist courtesy of Dunkin'. Wanda's kindness and exceptional customer service made a...
