Earls Kitchen Square One

Two of my colleagues ordered steak and lobster tail, both requesting them to be cooked medium rare. However, both steaks came out medium well and one of them didn't even receive the lobster tail. We also ordered a bottle of wine, which took 20 minutes to arrive. The shrimp salad claimed to have seared shrimp, but there was no sear on it at all. Despite the busyness of the restaurant, as a frequent customer of Earls, this was the worst experience I've had. There were no apologies offered and no discount given on the bill.

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Our poor server had too many tables. I’ve been to this location several times, however last nice was our worst experience. It was my husband’s birthday and I honestly wish I picked another restaurant. We were continually left unattended. We didn’t even know the birthday dessert came out. We were not asked for coffee or dessert for the table and had to have the manager print out bill. Disappointing night for the value we paid for 7 people

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As a guest that frequents this particular Earls I’m disappointed the treatment received this evening and believes that Nicole requires massive coaching as well as the hostess that was there. Extremely disappointing experience this time around.

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Meals were great as usual. Patio was nice, not a busy time. Service was NOT up to Earls’s usual standards of attentiveness prompt service. Still a nice celebration of a loved one, he enjoyed it.

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Chairs are too narrow and not comfortable. Gives impression that the restaurant is trying to seat more patrons than it should.

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