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"No hot towel or amuse, just felt like we weren’t prioritized like other guests"
Telefon: +12015181558
Adresse: 1 Garden State Plaza BlvdSuite A8A, Paramus, United States Of America
Reservierung, buchen
Stadt: Paramus
Montag: 16:00-22:00
Dienstag: 16:00-22:00
Mittwoch: 16:00-22:00
Donnerstag: 16:00-22:00
Freitag: 16:00-22:00
Samstag: 16:00-22:00
Sonntag: 16:00-21:00
Gerichte: 10
Kategorien: 5
Bewertungen: 635
We had an 8:30 reservation, but we weren't seated until 9:15, and the host seemed completely uninterested and didn't apologize at all. The customer service was terrible. Even after we were seated, our waiter didn’t acknowledge the delay. We waited over 45 minutes for our steak and sole after ordering everything at once, with just a Caesar salad to start. When we requested our lobster mashed potatoes and sole to go, we had more than half of our $25 mashed potatoes left in the bowl, but the server only provided the sole. I'm extremely disappointed with this experience and doubt I'll return. It was especially upsetting to have this happen on a Friday night for my boyfriend's birthday.
We initially had a disappointing experience with a staff member at the front desk who checked us in. Her behavior was quite rude and seemed racially biased, especially compared to how other guests were treated before us, even though we had a reservation. However, after my father spoke to the manager, our night took a positive turn thanks to our waiter, Errol. He was incredibly friendly and attentive, making sure we had a fantastic experience. His customer service skills truly stood out. Overall, the restaurant has a wonderful atmosphere and great food, but we did encounter an unpleasant situation with that one staff member. I highly recommend asking for Errol during your visit!
Pricey for a family dinner but the quality of our meals (we had the filet mignon, filet and shrimp scampi special, wagyu ribeye special and chilean sea bass) and service were exceptional and made the cost worth it. Our lead wait staff Ozzy was very cordial, attentive and timely. The executive chef greeted our party, which is always a welcomed gesture at fine restaurants, and provided a courtesy tasting of one of his creations, chopped salmon in a dressing over a mini rice cake. We thoroughly enjoyed our meal and will return again.
My wife and I celebrated our 16th anniversary there. The food was cooked beautifully. Our server Ryan was excellent with the service. Thank you Ryan for the anniversary Champagne and dessert. We GREATLY appreciate you for that. If I have to pick a negative, it would be the fire alarm went off but I won’t hold that against them. Overall, we will be going back here and will recommend Ryan as our server. Food was yummy, drinks were delicious and the service was excellent. Thanks for being part of our celebration Eddie V’s. Reserviere jetzt einen Tisch
Celebrated husband's birthday at Eddie V's. Great food and service. We had the best ahi tuna ever, cooked perfectly with a beautiful ruby red center and a nice sear. Truly enjoyed the quite spicy Asian calamari with stir fried veggies and small chilis. It was 2 glasses of water hot, but we loved every minute of the savory experience. The only recommendation I would offer is for EV's is to have the staff observe empty water glasses and fill more frequently. Thank you for a great evening.
I had a fantastic experience at this restaurant. It has a classy atmosphere and the service was exceptional. Ryan was my server on September 17th, and we absolutely adored her. This time, I chose to sit in the lounge area to be closer to the band, but the service remained excellent. I really love this place!
The AMAZING good and INCREDIBLE service made up for 20 min wait..:. Even with a reservation! Loved this place. We will for sure be back!!!!
Birthday dinner. Waiter was EXCELLENT. Food was great. Have the Hope Diamond cocktail. Live music was Awesome. Great time Reserviere jetzt einen Tisch
great experience. a few bargains on order details, but overall good, ambiente and service was good.
No hot towel or amuse, just felt like we weren’t prioritized like other guests
