Great food but lately El Jefe's is taking a hit on bad reviews due to @GrubHub's poor ordering system with algorithm issues which I have brought to their attention, and seems they still haven't fixed since I placed an order months prior. On 3 separate occasions on the same date and time I received my order incorrect. When I compared the order from my GrubHub account against the receipt received from El Jefe's, it was determined I was missing many items from my burrito bowl. I contacted GrubHub in which they kept refunding me, and I also mentioned the issue. I ordered El Jefe's 2 more times and the same error occurred both times. I could see once they mess up the order due to reading it wrong...
My recent experience was abysmal. I placed an order for burrito bowl; but the order taker kept repeating my order as fajita bowl. Granted that we both were talking through our masks. When I saw the receipt, I saw that I have been charged at the higher rate of fajita bowl: so I reiterated to the cashier /order taker pointing out the price at the menu. He instead blaimed me for the wrong order, charged me the price of fajita bowl and scornfully threw a few extra pieces of fish in the bowl, did not close the lid properly. Overall the experienc was bad. I think you should keep people who speak and understand English better at the counter and not mess up order like this. By the way, previously my...
this is my favorite Mexican place in boston. they have fresh jalapenos, the same staff for years consistent, and they treat everyone with respect. they can order a dish/floor online and they won’t skimp on their order if they don’t look there. they are my favorite Mexican place, but they cause it to eat. I will get a bowl of these people at any time. have I mentioned that they are open to 4-5AM?
Place can be very good if they get the order right but they mess it up a lot. Also would it be too much to label each burrito if there are several in the order? We order it at work, have to cut them open to see if we can figure out which one belongs to who. On many occasions we ended up eating someone else’s burrito or the order was just way off to begin with. Too much guessing involved!
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I ordered pickup through their app and it was really easy! The app allows you to choose any dietary restrictions (dairy, meat, fish) so that when you select ingredients, the food is labeled accordingly. I got a corn and kale bowl with a delicious sweet and tangy tofu, topped with pesto vinaigrette. I will definitely be ordering from here again!
I had an excellent salad at this restaurant. All vegan dishes are clearly labeled, including the dressings. You can choose the ingredients you want in your salad, and they mix everything together for you at the end. It was the healthiest option I found in Harvard Square.
Got the Super Chimichangas and it was really delicious. They had a variety of hot sauces as well. Very good service and staff was friendly to us. I would definitely recommend
The Mexican Bowl with carnitas asada was THE BEST, the music was perfect and made feel like I was on vacation...not too loud, but just perfect! The ladies were very helpful!
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good food. okay. good decent dining. the employees spend a lot of energy to keep food out of their order. they have to be fired when an extra odour makes it in the bowl.
Great meal. Bowl was excellent. Salsa was perfect level of spice. Prices were very fair. Highly recommend
Nachos (Spicy Beef+Jalapenos+Pico+Sour Cream)
Vegetarian Nachos (Roasted Veggies Toppings)
Fajita Bowl (Chicken+Steak+Shrimp)
Salad Bowl (Shell Optional)
Mexican Chili (Pork Meat)
