The food here is lovely, the workers treat you with respect and kindness.There is trash here and there, but notify a worker and they will come to pick it up, or be helpful and throw it away! Overall amazing place to dine in or take out!Vegetarian options: There are many vegan options on the menu.There is a salad side and it's pretty big for a side!Kid-friendliness: Very kid-friendly, nice employees and there's a kids menu made just for kids!Parking: There are many spots to park near Pollo Loco but it depends what day and time for how many people are there, usually on Friday at about 5-7 is the time it gets packed and there's no parking.Wheelchair accessibility: El Pollo Loco is wheelchair ac...
We visited this place to eat this Sunday and the personnel seem to have bad customer service, I asked them for sauce and they only gave me one and I had to ask to give me more. I was seeing that they don't like to be asked for extra sauces. I guess they closed early or something but they told us to get out and we were still eating, for what I know no restaurant should kick u out if you are still eating no matter what. So what you think I should rate this pollo loco pollo ?. Nah not cool coming to have a bad experience.. this was the only time Iwas here I'm not coming here anymore.
Worst place ever sat on speaker waiting to order for over 5 minutes nobody responds this has happened to me several times already so I pull up to the window and she told me I couldn't order because I didn't order at the speaker worst place ever do not eat there very rude the fat lady with the glasses you would think they would help me out that place is absolutely trash please nobody go there zero Stars
The cashier mel was very sweet and the food was good. I was in the drive-thru when my car suddenly started to smoke and catch on fire, Mel did a backflip out the window with a fire extinguisher in her hand and put it out of fire before anything could go wrong. She then gave me my double chicken bowl, it was very yummy. Thank you to Mel and her great cooking abilities.
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We came here for dinner tonight and my 5 year old really had to use the potty. They would not allow my 5 year old to use the bathroom until after we ordered which would have been too late for him. We went next door for dinner and won’t be coming back.
Went today 9/11 around 7:00pm through the drive thru and lady was super rude. Didn't even give me a chance to asked for me salsa and Chile serranos. Maybe if it was busy I understand but I was the only one. Rice was also super hard. Thanks pollo
Don’t even bother stopping at 9pm they are always out chicken it’s like why even stay open until 10pm might as well close at 8.
I won't even go to this location anymore. I have gotten sick here. I drive over to the one on 17th, even though it is further.
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Wouldn't let me use the restroom unless I purchased something and then the fountain drinks and ice didn't work.
I had a fantastic experience the staff if great and the food is incredible. Highly recommend!!!
