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"The chicken was overcooked, mostly consisting of burnt skin and bones. I really hope this was just a one-time occurrence."
Telefon: +19096222275
Adresse: 123 E Holt Ave, Pomona, United States
Reservierung, buchen
Stadt: Pomona
Webseite: http://www.elpolloloco.com
Montag: 10:00 -22:00
Dienstag: 10:00 -22:00
Mittwoch: 10:00 -22:00
Donnerstag: 10:00 -22:00
Freitag: 10:00 -22:00
Samstag: 10:00 -22:00
Sonntag: 10:30 -21:30
Gerichte: 1
Kategorien: 5
Bewertungen: 1936
Brandy...Brandy... sweeter than candy the Manager runs a tidy ship. the best location in the chain ! Fresh and juicy...full size chicken portions...no skimp here. The new $5.00 meals are terrific...well-balanced and filling. Lively staff keeps everything spotless...and happy. Always full but they keep it flowing. Good place to meet others...easy to locate...free parking. They just finished a drive to feed the hungry... raised a lot of money from this location... good-on-you! Overall, I believe Polo Loco has nailed fast-food! For Health=5? 's...Price=5? 's... Service=5? 's...Location=5? 's...Taste of Food=5? 's! Been coming here for years...on my top 10 Fast-food List!
I usually avoid posting negative reviews, but my experience at El-Popo-Loco has been incredibly disappointing. Each time we visit, we hope it will improve, yet we always leave unsatisfied. Tonight, we arrived at 8:45, just before their 10:00 closing time, only to find that they had run out of chicken. It seems they frequently claim they’re out of chicken 35-60 minutes before closing so they don’t have to serve customers. Additionally, they consistently mix up our orders, and it’s common for them to be out of chicken during late night hours.
I ordered a 12-piece meal at the drive-thru. The cashier, Carissa, seemed distracted and was busy chatting with another employee, so I had to repeat my order three times. After waiting 30 minutes for my food, I asked for some utensils, but Carissa told me I would have to wait because they were really busy. When I finally got home, the chicken was overcooked and tough, and the mashed potatoes were like dough. Overall, the service and food were both very disappointing.
I normally don’t write negative reviews, but this El Pollo Loco is the worst location we’ve ever visited. Each time we go, we hope it will be better, but we continue to be disappointed. It’s 8:45 PM and they close at 10 PM, yet they’ve run out of chicken. They consistently claim they’re out of chicken 35 to 60 minutes before closing to avoid serving customers. They also frequently get our orders wrong, and they never have chicken available late at night. Reserviere jetzt einen Tisch
I visited the drive-thru around 9:00 PM, and the staff member seemed quite unhappy, displaying poor customer service skills. It felt like they were just going through the motions, which made me think we should have gone somewhere else. I didn't see any food being prepared on the grill, and while I usually enjoy the food, I wasn't impressed this time.
I had a disappointing experience at this restaurant. The chicken was overcooked and dry, and the cashier even asked if I wanted it cooked well. The service was subpar, and I found the lack of clean plates quite frustrating. Overall, the place felt neglected, with dirty tables and countertops. I definitely cannot recommend it.
The drive-thru staff seemed distracted during my order, so I had to repeat myself several times. When I requested guacamole sauce upon receiving my order, they claimed they had included it, but they hadn’t. Also, the BRC burrito was disappointing; it looked more like a ball than an actual burrito.
I was trying 2 figure out what I was going 2 eat 4 dinner saw El Pollo Loco decided 2 stop!!! The food was nice hot they had a New side cilantro cauliflower rice, so I ordered it beans buttery corn it was delicious!!! I had 2 wash My hands the restroom was spotless !! I was surprised happy!!! Reserviere jetzt einen Tisch
Food was hot, fresh, and flavorful. Employees extremely polite, even to people who can be difficult. My job has me eating at a lot of fast food places, and this was a meal I could feel good about for a change. Thank so much. PS. How can I get your recipe? :
The chicken was overcooked, mostly consisting of burnt skin and bones. I really hope this was just a one-time occurrence.
