We ordered 2 pizzas, an antipasto salad, chicken tenders, and 2 subs. We get our food and notice the cheesesteak is missing so I call explain what I'm missing get put on hold for a decent amount of time for some guy to get on the phone and says they forgot to put it in the bag. I say no problem can someone deliver it to me? he states they didn't deliver it grub hub did. My response well grub hub didn't forget to put it in the bag you guys did. He then explains he doesn't have a driver and can't spare an associate to deliver 1 sub 10min away. Doesn't offer the return, I needed to ask for that and then was rude with his response. Poor customer service. Fast forward I eat my sub and as pictured...
I'd give them ZERO if I can. 90min for the order which never arrived! Owner/manager picked up the phone spent 10 seconds on the phone and decided he doesn't care to calm the situation down and hung up the phone and canceled the order which my bet was nevereven cooking! My wife called the first time and was told 10min away. 1 hour later I call and get the horrible service! COMMONDECENCY... LET A CLIENT KNOW THE REALITY!
I would give them zero if I could. 90min for the order that never arrived! Owner/manager took the phone 10 seconds spent on the phone and decided that it doesn't matter to calm down the situation and hang the phone and canceled the order that my bet was never cook once! my wife called for the first time and was told 10min. 1 hour later I call and get the terrible service! common. let a client know the reality!
I used to love this place. Finally ordered tonight after 3 months when they messed up badddd our order and the owner was nasty. Tonight the chicken was raw. I got a salad paid for extra dressing got charged no extra dressing. Lasagna was puke nasty. We're done with this place. Must be a new owner. And we don't complain but don't make a chicken brusseta salad with raw chicken and no lettuce and no cheese
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There is a reason a local pizza shop can't get above a 4... Horrible customer service! Make sure you order your pizza 2 days in advance if you want to eat at a decent hour with your family!! Owner/mngt didn't have the order in the oven after over 90mindelay and multiple phone calls with them saying 10min away.
There is a reason why a local pizza shop does not have a 4th Horribler customer service! Make sure you order your pizza 2 days in advance if you want to eat with your family in a decent hour! Owner/mngt did not have the order in the oven after over 90min delay and several phone calls with them say 10min away.
Waited and waited and waited for my order. Called and it hadn’t even left yet. The excuse: we got busy. Well you lost my business tonight and forever moving forward. Such a shame. Call Rocco’s, Panatieri’s, or Lombardi instead folks.
waited and waited and waited for my order. I called and it wasn't even gone. the excuse: we have a lot to do. You lost my business tonight and keep going. they call rocco, panatieri or lombardi instead of people.
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Stopped here to grab lunch. We got it to go, it was a little warm in there. Clean, friendly staff, quick service. Good pizza.
This is over. It was a little warm in there. Clean, friendly staff, quick service. Good pizza.
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