Ordered via their app, waited 90 mins to ring to be told the order was on the way. Waited another 30 mins to then be told they couldn’t find my order, I asked if the previous person who I’d spoken to had lied to be told they couldn’t be sure as they’d “left the shop”. I asked for a refund to be told this couldn’t be refunded to my card via the app and they’d have to send the cash via a driver, but aren’t able to also send the food at the same time. No manager on shift to speak to either. Utter rubbish, won’t be ordering or recommending, and also still waiting for the cash to arrive with the “driver”
Delivery was on time Food was hardly warm Wrong food sent Was told I would get a phone call off the manager which you would assume would be a call back straight away with a apology and a refund, had to ring them to ask where my phone call was and they said it could be tomorrow before I get a call back. Not good enough I’ve paid for something I have not received I want a call back and refund straight away not 24 hours later!
We ordered as we’ve ordered from here in the past. It has massively gone down hill. The pasta was tasteless and cold. We had the season it ourselves. The pizza was raw in the middle and we had to finish it off in our oven. Absolutely appalling. There was hardly no sauce on the pizza and had to pay £3 for extra toppings which were sparse to say the least!! Do not bother save your money. Would be 0 stars if that was possible
Carbonara was tasteless, simple safe dish to go for, bland and dry, bacon looks like it’s been cooked on a radiator, No sauce. My wings.. plane wings with bbq sauce drizzled over a couple, taste like plain chicken. All round disappointment. Won’t be going again. Waited over an hour for it to arrive. Nothing Italian or express about this place. Genuinely shocked how someone would ever go back.
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I ordered two pasta dishes that both had a strong smell and taste of cheese, even though they did not actually contain any cheese. When I called to place a new order, the staff seemed irritated and tried to charge me again for the dish. The staff on the phone were rude, unhelpful, and had a terrible attitude. This all took place at a restaurant in Stockton Heath, Warrington.
Disappointed with the restaurant usually spot on but tonight shocking after an hour we phoned up they told us our food went out 15 minutes ago. Food arrived one hour and 45 minutes after we ordered it. When it arrived I asked the driver to wait while I checked it he ran off to his car. Food was stone cold I sent it back with a hungry family
Ordered here for the first time for my wife’s lockdown birthday tea and we were really happy with the quality of the food, we both ordered a pasta dish, side salad and cheesy garlic bread. The food was warm and of a really high calibre for a takeaway, we’ll definitely be coming back!
My family and I ordered pizzas at this restaurant. It was an amazing experience with delicious dough and great taste. The pizza was thin and tasty.
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Good food, everyone happy, family of 7 fussy eaters all catered for! Staf were really friendly and helpful and we had a great meal.
we order food from italian express for first time we really enjoy it hot and really tasty compliments to chefs thank you again
