After about ten more minutes, the young lady handed me a mango smoothie with bubbles instead of the mango bubble tea I ordered. I politely explained that I couldn’t have milk in my drink and that I had specifically ordered the bubble tea. She responded by saying I hadn’t specified that I wanted a different type of tea, claiming that the regular option was a milk smoothie, even though she hadn’t taken my order. I tried to clarify, but she became defensive, rolled her eyes, and begrudgingly threw my smoothie in the trash. As she made my new drink, she muttered under her breath and rudely tossed the corrected order on the counter far from me.
Other customers were watching, clearly confused by...
I arrived at this tea shop at 7:45 PM, well within the posted hours (Google says they close at 8 PM), but was told they were not open. No one was at the register, and my presence wasn’t acknowledged until I asked the two people that seem to be cleaning up. I understand restaurants may close kitchens early, but this is a tea stand, not a full-service restaurant, and I would expect them to honor their posted hours. If you’re closing early, that should be reflected online and at the storefront. Disappointing experience and wasted trip to the mall.
We genuinely want to like this place, so we've returned about four times now, but it’s always been just okay. There aren’t any specific problems with the service or long wait times; it’s really about the quality of the food. We wouldn't recommend it.
This boba place is fantastic! The pearls are delicious, and the sugar and milk quality are top-notch. I have to mention that Kokee Tea has wonderful employees. A big shoutout to Joseph for his hard work and assistance with my menu selections!
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The worst service, the attention of the people who work there is lousy. I asked for an oreo drink and they gave me something else, all done in a bad way and I lost my money!!
The green tea had an unpleasant odor and a chemical-like taste. I ended up discarding it and took the boba home to enjoy with my own tea instead.
Terrible service. I was waiting for a Long period of time, just for when it got my turn, they instaly said it was close.
The drink maker was very assertive and kind and really catered to my needs. He is fit to be a manager.
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I think someone need to clean deeply!!!! Because almost half way thru my drink and noticed this ??.
Cashier was rude and unhelpful. Tea itself was good.
