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"It seems the staff didn’t bother to serve visitors appropriately. Cold milk instead of warm and the food was cold too. Disappointing experience."
Telefon: +441732743055
Adresse: 81 High Street, Sevenoaks, United Kingdom, TN13 1LB
Reservierung, buchen
Stadt: Sevenoaks
Webseite: http://www.malabarcoffee.co.uk
Montag: 07:30-17:00
Dienstag: 07:30-17:00
Mittwoch: 07:30-17:00
Donnerstag: 07:30-17:00
Freitag: 07:30-17:00
Samstag: 07:30-17:00
Sonntag: 08:30-17:00
Gerichte: 6
Kategorien: 5
Bewertungen: 1407
After a stroll around the town we decided to grab a quick bite to eat. We decided on Malabar as it is a place I have previously visited and like their coffee. Unfortunately this time it felt we were an inconvenience for the staff who were clearly more interested in their conversation with each other than customer service. After finally being served at the counter, the young girl tried to give me the total to take payment three times during placing my order. She clearly doesn't have any interest in the coffee house or the profit opportunities available. A short while after sitting down with my wife the girl at the counter shouted our order out. I looked up but again the staff where busy chatt...
Customer service the last three times I 've been in now matches the EXCELLENT coffee! After leaving a review a week or so ago saying I felt like I was an inconvenience to the staff and that service had steadily gone down hill...I must admit I was wrong. Previous review has been deleted!!! Yes, there were a few days of bad service in a row... but ever since last week the staff have been back up to full cheeriness! We all have our bad days, myself included. Also, it 's very clear whoever manages the review responses on trip advisor is incredibly polite respectful always worth bearing something like this in mind. If a manager is rude on trip advisor to customers who express concerns, imagine ho...
I unfortunately visited this café today and, as mentioned before, the staff lacked any personality - not even a simple "please" or "thank you." The coffee was awful, with both the latte and cappuccino being of poor quality. The cheese and bacon muffin was also terrible, with the bacon being nowhere to be found and lacking in taste. I usually prefer to support independent coffee shops, but I will never return to this place. My brief 20-minute visit ended up costing £15 for two terrible coffees and uneaten sandwich and muffin - definitely not worth the money.
I visited the restaurant today for coffee and cake to enjoy in the shop, but we were served our coffees in paper cups (unsure if they were recyclable) and our cakes in paper/plastic bags. I mentioned to the young lady that we were dining in, but all she said was "it's because of Covid." This was disappointing. I believe it is now feasible to wash cups, saucers, and plates without putting anyone's life at risk. Malibar has always been one of my preferred coffee spots, but I won't be coming back until the old ways are restored. Reserviere jetzt einen Tisch
We like Malabar. The range of food from sandwiches, wraps, pastries and other things is wide. The coffee is great and the place has an independent, authentic feel. It can get crowded, because the town centre shop is small, but in summer you can sit outside. They have a good toilet, games for children and two lovely window seats if you are lucky enough to get them! Prices are on the high side a large Cappuccino costs £2.95 so just hitting my danger level of £3.00 almost. But it's a nice place and one I often visit.
I came with my friends for a coffee the other day knowing that the last time I visited the staff were lovely. However, this time I went the staff were rude and created a very unfriendly atmosphere to be In! The young workforce has clearly changed the values of the café as no one seemed like they wanted to be there, the tables were messy and unattended to, much like the customers. Certainly will not be returning!
I was killing time in Sevenoaks early one weekday morning. Malabar had good reviews and so I wandered in for a coffee.Service without much of a smile...Great coffee.Pastry rather overcooked.The place was clean. There was a lot of noise from the machines maybe one of them was being fixed; it kept bleeping!Lots of customers, some staying in and some heading off to work.Would I come here again? Yes.
I do like Malabar, and especially the classy food and drink they sell. I went today looking forward to a first visit in months and had great coffee but most of the food was sold (great for them! . What did annoy me considerably was that, despite having the ability to have sit-down coffee, I could not use the loo! Not very helpful to say the least. Either open up properly or don't bother!! Reserviere jetzt einen Tisch
Stopped off at the Malabar coffee house in Sevenoaks with my brother. We had our dog with us and the staff were happy to let him in too. Nice choice of pastries. The service was quite slow I have to say, but thankfully we were not in any hurry!
It seems the staff didn’t bother to serve visitors appropriately. Cold milk instead of warm and the food was cold too. Disappointing experience.
