I ordered through the app and my payment was processed successfully. However, I did not receive a pick-up number. When I showed my email receipt and bank record to the staff, they refused to give me my food because it was not showing up on their order screen. Despite showing proof of payment, the manager initially argued and said they couldn't give me my order. After a heated argument, they finally relented and gave me my food, telling me to "enjoy the free food." I had a terrible experience and will not be returning to this place.
Overall, the restaurant is great with usually fresh food. However, my only complaint is that the kiosk sometimes has food items that are not available. I have attempted to order the new iced tea lemonade multiple times, but each time I receive an empty cup. I wouldn't mind preparing it myself, but there is no lemonade provided and I paid extra for it. When I brought this issue to the cashier's attention last time, she informed me that they do not offer that service at this location, despite it being available for purchase.
When I went through the drive-thru, an employee came out and started cleaning the chute into the garbage can. I thought who cleaned them? I thought he was squirting with the cleaner and going on. He remained, brushed, splashed, wiping that little slide down until it must have been antiseptic! Congratulations to such a big employee who knows that every job is important! My perception of the whole restaurant went up!
Never fails. Everything I go to this McDonald's, I always have an issue. This time was no different. You can forget about customer service, but they don't care about making it right. They know someone else will still order fries so they could care less about fixing a problem. I will NEVER EVER use this location again. And yes, the manager was the person arguing with me, so that says it all right there.
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Starting with the positive: The person who took my order was one of the nicest food service workers I've ever had. She was pleasant, cheerful and helpful. Considering how busy it was, I got my food very timely. Cons: The price of microscopic fish sandwiches is just a turbid fur.
We waited in line at the restaurant with no service while other people were being seated. We decided to leave because my son never received his drink. An employee ignored us, bypassed us, and went back into the kitchen where all the staff were gathered.
The Boss Christian is one of the laziest and rudest people I have ever encountered at any McDonald 's. If you encounter an old man that can hardly speak English at this location leave immediately.
Sat at the exact same table where my late Aunt sat when she used to stop by this McDonald's in the Town of Waterford on Boston Post Rd near Super Stop And
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Worst McDonald's I've ever been to. Service is awful and food is old and dry. The manager is a **** 1 star
Horrible service and employees still want to argue with you with!
