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"Significant decline in service and ambiance at the Plaza Premium Lounge, Pearson Airport. Notable staff shortage, with receptionists juggling multiple roles. Overcrowded, no longer exclusive to Amex Platinum cardholders. Unacceptable wait times for beverages. Cleaning staff are hurried off their butts due to overcrowding. Value and benefits once linked to the Amex Platinum card are diminishing. Current conditions make it hard to recommend."
Adresse: Terminal 1, Near Gate E77, Mississauga Canada
Stadt: Mississauga Canada
Webseite: https://www.plaza-network.com/
Gerichte: 6
Ausstattung: 4
Kategorien: 5
Bewertungen: 31
The Plaza Premium Lounge was my gateway into the finer things in life. I was fortunate to fly business class for business purposes and arrived a little earlier with the excitement of using the lounge. I was also half dead with a cold and trying my best to hide it so they 'd let me through the gates. First thing I noticed was that sleek, shiny, lounge y atmosphere. Damn, this place looks like a hotel and was beautiful. Small, but with shiny wooden decor and large windows that looked out onto the runway. Off to one corner was a discreet area for a shower. This must be where the frequent flying elite brush up. I sat at one of the comfortable seats and just stared outside until I had to go. Blis...
This review is for the Domestic Lounge at T1 on your right after you cleared Security Checkpoint. The entrance is so small, and I missed it and ended up going downstairs trying to look for it. The lounge itself is the smallest out of all the Plaza Premium Lounge in YYZ. The food area is small but the staff works non stop to make sure everything is stocked and the area clean. Compares to AC Maple Leaf Lounge, the hot food selection is way better but I just found the seating here is too tight. Free admission with certain AMEX membership card or Priority Pass. Or you can pay per entry.
This lounge has downgraded so much over the years! You could actually get a decent meal and the lounge would always be super spacious and empty just a few years back. Not sure if it 's because they are offering the access privilege to more people now? But the past three times we visited, there were barely any seats. In addition, we were welcomed by clumpy microwaved hot food, half unfrozen veggies, nearly emptied soup bowls. I used to rush my husband out of Maple Leaf lounge for Plaza Premium 's spreads.. long gone are those days.
Dropped in for breakfast before my early flight. This lounge is really small compare to other plaza premium lounges I've been to. They had scrambled eggs, sausages, quinoa, some pastries, and oatmeal available in a self serve station. The bar wasn't open yet. No made to order station like at other lounges. There weren't many tables in the room and most of them were occupied. Eggs and sausages tasted ok, eggs tasted fake. It wasn't that good but what can you expect for a lounge.
Significant decline in service and ambiance at the Plaza Premium Lounge, Pearson Airport. Notable staff shortage, with receptionists juggling multiple roles. Overcrowded, no longer exclusive to Amex Platinum cardholders. Unacceptable wait times for beverages. Cleaning staff are hurried off their butts due to overcrowding. Value and benefits once linked to the Amex Platinum card are diminishing. Current conditions make it hard to recommend.
