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"Thank you do very much Rosa for taking my call today in regards to my gift card. I appreciate your kindness and willingness to help me. It wasn't your mess to clean up but you did with grace!Welcome to the West Des Moines location.. Best Wishes ? ?"
Telefon: +15152230859
Adresse: 6255 Mills Civic Pkwy, 50266, West Des Moines, United States
Reservierung, buchen
Stadt: West Des Moines
Webseite: https://locations.redrobin.com/ia/west-des-moines/700/
Montag: 10:45-21:40
Dienstag: 10:45-21:40
Mittwoch: 10:45-21:40
Freitag: 10:45-22:40
Samstag: 10:45-22:40
Sonntag: 10:45-21:40
Gerichte: 10
Kategorien: 5
Bewertungen: 12283
place to hold for gnade and understanding, everyone seems to be short to remember my own experience as waitress, and it is a Friday night. we were not very impressed by our experience. the waiting time did not seem unreasonable (50min. on Friday night at 19:30 o'clock), but there were people who had to wait over an hour, many empty tables, and once another employee came to the door, all sat within 20min. that leads me to believe that there was not good communication behind the scenes. our waiter seemed overwhelmed and liquid, which led to inattentiveness. we had to ask for serviettes, for fillings, and he gave us our scary very soon after we got our food. we were barely halfway through eatin...
We always go to Red Robin for our special occasions, and absolutely love the food every time. This time was extremely different. Our server was absolutely fabulous! Although, after receiving our meal we had some hiccups. Mine was missing my bacon which wasn't a huge deal at all, but we noticed the beef was INCREDIBLY salty. It also seemed quite a bit lighter in color than normal and had a dense consistency. About 20 minutes after eating, my husband became pretty sick. Between what we have seen with the burgers, and he has a light soy intolerance, we are genuinely concerned that we may have been given Impossible burgers instead of regular beef. Obviously now, there is now no way to tell, but...
Started off great. Ordered our drinks and food and it came out fast but our waitress never came back to the table to check on us. Had to walk around restaurant to get ketchup, after the 2 empty bottle we found one with ketchup in it. I ordered a 8 dollar Long Island ice tea that the waitress said she hoped she made it right… I don’t think it had any alcohol in it. My fiancés $14 chicken wrap had 3 small pieces of chicken and the rest was lettuce. The waitress was yelling across the dinning room the whole time complaining that her 3 table were to much to handle and that she was just gonna leave. We were never asked how we were doing nor if we needed Togo boxes. We just paid our $60 bill and l...
My son and my first time here. Server was great, he was rushing between tables and customers. Very polite and explained things and answered all questions. Most importantly he said “we are short staffed like everywhere else, let me know if you need anything “ . This guy was trying his best and doing great. People need to remember it’s 2021, a lot of people feel like they don’t have to work anymore and someone else will support them and give them everything to live. Plus everyone thinks they are special. Be nice, be kind, be polite and treat people with respect. If you can do those simple things in life, the world would be such a better place. By the way the food was delicious ! Reserviere jetzt einen Tisch
I was there around 5pm on 02/06. Our waiter Kim was great the rest of the experience/restaurant not so much. You could tell management was really struggling to run the place. One employee that really stood out “Tierra” with blond streaks In her hair, was screaming at everyone and blaming all the other employees for everything. She has no business in the restaurant industry. Very disrespectful to co workers. I hope she wasnt manager because if I was an employee I would have walked. Horrible experience, instead of enjoying our meal, we were more worried about what was going on at the bar. Very disappointed.
on the 26th February, at 17 o'clock. waiting time was 40 minutes. many open tables and realized that they must be short on the personal. it was 45 minutes before a table was finished. we were right in the short personal situation. but the staff they had on their faces! respect, efficient, polite. our waiter has not only commanded him to get over tables and get the floor. kudos damen and herren: you are great! I hope the others noticed you tonight. many thanks for another good meal and service.
we really enjoy red robin. so far plymouth mn is the best. here everything is in order. to not slam them for inadequate staff in this crazy world, we live in, but the cook and the waiting staff were so short that there were 30 minutes waiting and the place was half empty. our waiter seemed pretty busy. my meal didn't come until everyone else was close to being done and I never got anything I ordered. hopefully better next time.
Just sat in the parking lot for 35 min longer then I was told it was going to be ready. After 4 phone calls of them hanging up on me I went in to find out where it was, and they “couldn’t find it”. “How about the only bag sitting right there on the Rack behind you? “ I asked. Yep sure was. Now we have cold soggy for for me and my kids GREAT! Thinks for wasting my time and money I will not be returning for a very long time. Reserviere jetzt einen Tisch
great experience overall. had waited a little, but this is expected that covid and restaurants will help short. only have to be patient and understand that eating quickly came out, eating was hot and fresh. had never an empty glass. the name of our server was cole and he made a phenomenal job. No one in my group had a complaining and in the position to pay at the table was super convenient.
Thank you do very much Rosa for taking my call today in regards to my gift card. I appreciate your kindness and willingness to help me. It wasn't your mess to clean up but you did with grace!Welcome to the West Des Moines location.. Best Wishes ? ?
