It's crazy how often I still patronize this black business, even though I continue to get horrible customer service. The children are always great to talk with, but the lady manager/owner just has such bad energy and customer service. The kidsalways look like they're furious of her. The lady never smiles, never greets, gives one word responses, and she always has thisenergy like we are bothering her. I took my kids twice in the past month. The first time I originally ordered the smallest cupfor my toddler. That cup comes with only 2 flavor choices, but I asked if I could split a flavor in half so that my toddler cantry 3 colors he wanted. I also offered to pay $1+ as an additional fee. The l...
I’m surprised at how frequently I end up visiting this black-owned restaurant despite consistently disappointing customer service. The younger staff are always friendly and enjoyable to talk to, but the lady manager or owner has a negative attitude and delivers poor service. It often feels like the younger employees are frustrated by her behavior. She seldom smiles or greets customers, often responds with brief answers, and seems to treat us like an inconvenience. I’ve brought my kids there twice in the past month. During my first visit...
I usually don’t leave reviews, but I’ve been a loyal customer at Rita’s Italian Ice for years because it’s close to my home. Sadly, after today’s visit, I won’t be coming back. The manager has always been unfriendly, but today was the last straw. A simple smile and a friendly greeting don’t take much effort. If you’re that unhappy, maybe customer service isn’t the right role for you. Or perhaps it’s time to think about retirement!
Rita’s Italian Ice is fantastic! I absolutely love their Italian ice and ice cream—especially the ice cream! The lines are quick, and the staff is always friendly. There’s always room for more Rita’s!
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Rita 's..... WHAT ELSE can you say. I love the italian ice, ice cream and custard. Lines move fast and the staff is friendly. There 's always room for Rita 's ????
The machine broke down during my visit, but the staff managed it expertly and had it fixed in just 10 minutes. The custard was absolutely delicious!
Friendly staff. Location is always clean and well maintained. Usually have an excellent variety of flavors available. Ample parking.
The machine broke while I was there but the workers got right on it and fixed it within 10 minutes. Custard came out tasty.
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Always a good time when grabbing some Water Ice. It sells itself on a hot day. PEACE
The custard itself was good, however the wait and the price wasn?t worth the visit.
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