When my daughter suggested my husband and I join her and her partner here for lunch today (30th Dec 2023) I was quite happy as despite it being a few years since we ate here previous experiences have been positive. Not today! First off the young women (two) at the greeting lectern just inside the dining entrance were completely unprofessional unfriendly. No greeting, no smile, nothing. I had seen my daughter her partner enter the building just as we arrived in the car park. I was obviously looking around for someone and in the end asked the young women at the desk where my daughters table was giving her name. We duly joined the table and orders were placed shortly thereafter for 3 starters a...
So the evening of the 8th of this month. The pub restaurant is near empty, a few dinners together with 2 not very large Christmas Partys in. Yet the staff they needed to check availability, it was virtually empty! Both I and my daughter noted that most of the staff seemed new and not fully trained in how to use their tablets to place orders. So therefore hessiant in approaching tables understandably. The table to us waited almost 40 minutes for their desserts. I ordered a super blue large rump steak which only should be cooked for 35 seconds each side to seal the meat.what did I get a medium rare steak? Which thd waiter serve by saying hi mate here 's your steak. So the steak was sent back,...
A group of 14 of us visited for lunch from the Christmas menu on a Sunday lunchtime. The lady who organised the booking experienced a couple of pronlems before we even truned up but that's her experience to review if she wants to. So I'll get the bad over with first the service was.....well......sloowwwwww! Our food, all 3 courses of it, turned up in 3 or 4 relays over a period of time. Most of us were well through our main courses by the time the last people got their food. For the dessert some of us had actually finished eating before the last people got their food. Two Christmas dinners even turned up with no turkey on the plates lol. To be fair, as soon as it was pointed out, the waitres...
We had family visiting and decided to stop by for drinks initially, as the food had been disappointing in the past. However, we later decided to give it another try and ordered some food. We regretted that decision. The chicken skewers were a mix of warm and cold and seemed to be made from leftovers. We do not recommend eating here. If you're just looking for a drink, the Greene King IPA and Aspalls Cider are safe choices. Unfortunately, it seems Greene King is letting their pubs decline in Suffolk. Despite wanting to give the pub another chance, this will be our last visit. The manager should pay attention to the current reviews and make changes quickly if the pub is to have a future. It's...
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As part of our celebrations we booked Christmas dinner at The Rushbrooke Arms just outside of Bury St Edmunds. On the day itself we were warmly greeted by Mikey and his team and brilliantly looked after by our server, Martha. The delicious food was very enjoyable... we decided to take our Christmas pudding dessert away with us as the main course, after starter, was really filling. I recommend this nice pub and restaurant with plenty of parking and outside seating too... and we're defo thinking of booking for next Christmas Day lunch too. Thank you Mikey, Martha and team, you did a great job and helped our celebrations so much x.
My family and I booked to have Christmas Day Dinner at The Rushbrooke Arms and we had a lovely experience. The staff were extremely warm and friendly. We arrived at 2:30pm and seated by the manager. The tables were laid out beautifully with crackers and baubles which were presented so nicely. From starters to desserts, the food was delicious and generous presentable portions. It was, of course busy, however, the team really made it special for us and we had a really lovely time and we will definitely be back in the New Year. Thank you to every staff member that gave up their Christmas Day for us.
Once again, we had an amazing meal at this restaurant. There was a small issue with my husband's dinner, but it was quickly fixed (and taken off the bill as an apology). The staff was friendly, the food was fantastic, and the pub itself is beautiful! We absolutely love it here!! And the pancakes for dessert were absolutely incredible, they were amazing! Thank you again to the team at Rushbrook, we will definitely be back soon.
We went for Christmas Dinner, the food was amazing. The service was very slow. We waited over an hour for welcome drinks and starter when we asked the assistant manager was very rude. Our meal.was booked for 2pm we didn't leave to 5pm we didn't even eat our afters because my disabled daughter become very upset at the wait and every1 becoming very stressed. If the service improved alot I would go back because the food was good
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Went to a private family party in the room upstairs last night and was very impressed with the cozy function room, and the food which was a buffet was amazing. I must mention the giant sausage rolls which were the best I've ever had! The staff were lovely too so thank you all for making it a lovely, special celebration for my sister and her husband.
Absolutely freezing cold no food not even any snacks to eat been told they have a big party in for food but doesn’t seem to be anyone turned up yet use this place on a regular basis but will be thinking again
